Customer Support Specialist
vor 2 Stunden
At Oxford Instruments, we empower scientists and engineers to push the boundaries of knowledge and innovation. As a Customer Support Engineer, you will play a vital role in ensuring the success of our customers in the field of materials analysis.
Key Responsibilities:- Deliver exceptional customer support through various channels, including phone, email, and in-person interactions.
- Diagnose faults, perform on-site repairs, and provide calibration advice and training.
- Conduct preventative maintenance and ensure timely repairs and shipment of systems and parts.
- Collaborate with the European team and headquarters to maintain positive customer relationships and facilitate ongoing communication.
- Stay up-to-date with new products and technological advancements to provide expert support.
- BS/MS in Engineering, Electronics, Applied or Experimental Physics, Material Science, or equivalent practical experience.
- 3+ years of hands-on experience using and troubleshooting AFMs or similar high technology tools.
- Proficient in electronics and hardware troubleshooting, with soldering skills.
- Excellent time management skills to effectively handle complex technical problems.
- Ability to collaborate effectively with colleagues on challenging technical issues.
- Strong customer service skills to provide exceptional support.
- Fluent in both German and English languages (spoken and written).
Oxford Instruments is a dynamic and innovative company that values its employees. We offer a competitive starting salary, opportunities for career development, and a healthy work-life balance. If you are a motivated and skilled individual who is passionate about materials analysis, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}
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Customer Support Specialist
vor 2 Wochen
Wiesbaden, Hessen, Deutschland Oxford Instruments VollzeitJob SummaryOxford Instruments is seeking a highly skilled Customer Support Specialist to join our Materials Analysis team in Wiesbaden, Germany. As a key member of our technical support team, you will play a vital role in ensuring customer satisfaction and technical excellence.Key ResponsibilitiesVerify instrument compatibility and deliver exceptional...
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Customer Support Specialist
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Wiesbaden, Hessen, Deutschland Oxford Instruments VollzeitJob SummaryOxford Instruments is seeking a highly skilled Customer Support Specialist to join our Materials Analysis team in Wiesbaden, Germany. As a key member of our technical support team, you will play a vital role in ensuring customer satisfaction and technical excellence.Key ResponsibilitiesVerify instrument compatibility and deliver exceptional...
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