Client Success Manager

vor 1 Monat

Berlin, Berlin, Deutschland Fugro Germany Land GmbH Vollzeit
About Fugro Germany Land GmbH

We are Fugro, a global leader in geospatial data collection, analysis, and management. Our team is passionate about creating a safe and liveable world, and we're looking for a talented individual to join our dynamic GeoDin Client Success team.

Job Summary

We're seeking an experienced Team Lead to manage the delivery and ongoing support of GeoDin geo-data solutions. As a key representative for GeoDin, you'll work closely with clients to ensure our solutions meet their needs and business objectives. This role requires strong project management, client relations, and technical expertise in geospatial and geotechnical data solutions.

Key Responsibilities
  • Lead the delivery of high-value geo-data solutions, ensuring projects align with client requirements and company standards.
  • Work closely with the Client Excellence Lead to setup client-specific proposals that deliver client value.
  • Manage and prioritize team activities in line with the commercial backlog and strategic objectives.
  • Provide thought leadership to evolve GeoDin for the future, feeding ideas on new functionalities to the Product Owner.
  • Oversee the setup and deployment of configurations tailored to client needs, ensuring smooth and effective implementations.
  • Lead the configuration and ongoing management of databases to support scalable and robust data solutions.
  • Develop object types, data models, and reporting templates to enhance data analysis and reporting capabilities.
Requirements
  • Bachelor's or Master's degree in Geotechnical Engineering, Civil Engineering, or related field, or relevant experience.
  • 5+ years of experience in project management or client success roles, ideally within the geotechnical or geospatial sectors.
  • Expertise in deploying and managing geospatial and/or geotechnical data solutions.
  • Knowledge of GeoDin or similar applications, considered a strong plus.
  • Proven leadership in managing technical teams and complex projects.
  • Technical proficiency in GIS, database management tools, and CRM systems.
What We Offer
  • A competitive salary.
  • 29 holidays per year based on a fulltime employment, and the possibility to purchase additional days.
  • Extensive career and training opportunities both nationally and internationally.
  • Flexible working hours and the ability to work from home in accordance with your manager and corporate policies.
  • Commuting allowance.
  • Modern pension scheme.
  • Collective health insurance.
  • Possibility to register with our corporate fitness plan.
  • Coaching options through our EAP (Employee Assistance Program).

We look forward to receiving your application with your desired starting date and salary expectations.

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