Client Success Manager

Vor 3 Tagen


Berlin, Berlin, Deutschland Weezevent Vollzeit
About the Role

Weezevent is seeking a Client Success Manager to join our team in Germany. As a key liaison between Weezevent and event organizers, you will be responsible for managing projects from start to finish.

Key Responsibilities
  • Create and implement project plans for delivering contracted services at events.
  • Manage project plans in coordination with client events and make necessary adjustments as the project reaches its launch date.
  • Ensure smooth communication with clients, answer questions, and meet expectations according to agreements.
  • Set up Weezevent software to achieve ticketing, access, and cashless flows required by clients.
  • Oversee full preparation and logistics, build-up of terminals at event sites, operations during events, break-down, and post-event operations.
  • Generate reports and reviews, follow up with clients to ensure satisfaction and trust with Weezevent's solution, and advise clients on how to improve and negotiate commercial and operative conditions for future implementations.
  • Monitor business sector and stay up to date with Weezevent's solution and features.
  • Report to the Head of Project Management.
Requirements
  • A positive, open, and flexible attitude.
  • Meticulous work with a sense of humor and problem-solving mindset.
  • Commitment to 100% customer satisfaction.
  • Ability to get the best out of on-site crew.
  • Invested and dynamic, happy to travel frequently throughout the season to attend events at weekends and on public holidays.
  • Good ICT knowledge and eagerness to learn more.

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