Aktuelle Jobs im Zusammenhang mit Senior Global Client Success Manager - Berlin, Berlin - Apryl


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Senior Global Client Success Manager

vor 2 Monaten


Berlin, Berlin, Deutschland Apryl Vollzeit

{"h2": "About the Role", "p": "As a Senior Global Client Success Manager at Apryl, you will be instrumental in building and maintaining strategic relationships with our enterprise employer clients across multiple countries. You will manage complex, multi-country client accounts, ensuring ongoing relationship support, identifying opportunities for growth, and leading upsell initiatives. In addition, you will be responsible for developing a global reporting framework and supporting US-managed accounts with global reporting efforts.", "ul": [{"li": "Client relationship management: Serve as a healthcare consultant and trusted business advisor, building strong, customer-centric relationships with clients at multiple levels."}, {"li": "Ensure client satisfaction, retention, and engagement, while identifying opportunities to grow revenue."}, {"li": "Serve as a feedback loop for your clients internally."}, {"li": "New client implementation: Lead the implementation of new clients by guiding them on benefit design, funding, claims, and compliance."}, {"li": "Document benefit requirements and ensure accurate benefit configuration by internal teams for a successful launch."}, {"li": "Develop and present client- and member-facing collateral, ensuring a smooth transition and clear communication."}, {"li": "Global reporting & analytics: Establish a streamlined global reporting framework to provide clients and internal teams with relevant, timely insights."}, {"li": "Utilise a process-oriented, data-driven approach to drive automation and operational efficiency, continually seeking ways to optimise workflows and client interactions."}], "h2": "Requirements", "ul": [{"li": "Education: Bachelor's degree or higher."}, {"li": "Experience: 10+ years of experience in customer success, account management, or a similar client-facing role, ideally in a high-growth technology environment."}, {"li": "Proven experience working with enterprise clients or employers, with the ability to navigate complex relationships and deliver exceptional client outcomes."}, {"li": "Strong project management skills with the ability to lead complex projects and manage multiple priorities simultaneously, ideally with 1-2 years of consulting experience."}, {"li": "Skills & Attributes: Excellent communication skills with the ability to empathise, listen, and negotiate effectively. You can balance client needs with internal capabilities and constraints."}, {"li": "Strong business acumen with an understanding of financial metrics, client positioning, and messaging for maximum impact."}, {"li": "Data-driven mindset with a focus on process improvement and operational efficiency."}, {"li": "Proficiency in developing and presenting compelling client-facing materials and delivering impactful presentations."}, {"li": "Flexibility to travel to client's location whenever needed"}], "h2": "Benefits", "ul": [{"li": "Annual gross salary range for Berlin-based applicants: €80,000-90,000"}, {"li": "Additional bonus program and company equity"}, {"li": "Fertility & family building benefit: Get access to our Apryl Platform and a 5.000€ benefits budget"}, {"li": "Mental health benefit: Access to 1:1 sessions with experienced psychologists & in-app training & tools from Nilo Health"}, {"li": "Sustainable mobility benefit: Dance e-bike subscription or monthly public transportation ticket (BVG)"}, {"li": "Hybrid work: Up to 2 days a week work from home"}, {"li": "Remote work: Up to 8 weeks per year"}]}