Client Success Manager

vor 4 Wochen


Berlin, Berlin, Deutschland Weezevent Vollzeit
About Weezevent

Weezevent is a leading provider of online ticketing, cashless payment, and access control solutions for live events of all kinds and sizes. Our flexible system makes it user-friendly and customizable to any type of event.

Founded in France in 2008, Weezevent has won several awards, including the Innovation Grand Prize of the City of Paris in 2010 and the European Innovation Award of the Fast 500 in 2014. We have a team of over 100 people working in various countries, and we operate through partners in South America, Africa, and Asia.

Job Description

We are looking for a Client Success Manager to be based in Germany, ideally in Berlin, but remote work is possible. As a Client Success Manager, you will be the primary liaison between Weezevent and event organizers. Your tasks will include managing projects from A to Z, creating and implementing project plans, managing communication with clients, setting up our software, and ensuring smooth operations during events.

Responsibilities
  • Create and implement project plans for the delivery of contracted services at events.
  • Manage project plans in coordination with client events and make necessary adjustments as the project reaches its launch date.
  • Ensure smooth communication with clients, answer questions, and meet expectations according to agreements.
  • Set up our software to achieve ticketing, access, and/or cashless flow required by clients.
  • Be responsible for full preparation and logistics, build-up of our terminals at event sites, operations during events, break-down, and post-event operations.
  • Create reports and reviews after events, follow up with clients to ensure satisfaction and trust with our solution, and advise clients on how to improve and negotiate commercial and operative conditions for future implementations.
  • Monitor our business sector and keep up to date with our solution and features.
  • Report to our Head of Project Management.
Requirements

We're looking for a great team member with a positive, open, and flexible attitude. You should work meticulously with a sense of humor and a problem-solving mindset. You should be committed to 100% customer satisfaction and have good ICT knowledge. You should be happy to travel frequently throughout the season to attend events at weekends and on public holidays.

In return for your expertise and commitment, Weezevent offers a challenging and varied job in a dynamic and exciting sector, at the forefront of innovation in the entertainment industry. You will be part of a young, entrepreneurial, dedicated, and enthusiastic team.


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