Customer Service Digital Innovation Lead

Vor 6 Tagen


Leipzig, Sachsen, Deutschland PŸUR Vollzeit
Digital Strategy Manager for Customer Support

PŸUR is a prominent fiber network provider in Germany, connecting over three million households with high-speed internet, telephony services, and a diverse selection of over 200 television channels through a sophisticated digital platform that merges traditional broadcasting with on-demand content. We collaborate with housing associations and local authorities to facilitate gigabit fiber-optic broadband access to residences. Additionally, we provide carrier services and tailored business solutions for corporate clients.

Key Responsibilities:
  • Formulate and execute a comprehensive digital transformation strategy aimed at enhancing customer service.
  • Evaluate existing processes to identify opportunities for enhancement through digital innovations.
  • Incorporate cutting-edge technologies, including AI-driven automation tools and chatbot solutions.
  • Assess the effectiveness of digital initiatives and systems on an ongoing basis.
Qualifications:
  • Bachelor's degree in a relevant discipline (e.g., Business Informatics, Business Administration, or Computer Science).
  • Proven experience in digital transformation, particularly within customer service sectors.
  • Familiarity with omnichannel systems and digital customer service platforms.
  • Strong analytical skills and a data-oriented approach to problem-solving.
  • Exceptional communication and presentation abilities.
  • Proactive attitude with a focus on solutions.
  • Capability to lead and implement change effectively.


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