Customer Service Digital Transformation Lead
Vor 5 Tagen
PŸUR is a prominent provider of high-speed internet and telecommunications services in Germany, reaching millions of households. We specialize in delivering seamless connectivity through our advanced fiber-optic network, offering a wide array of services including internet, telephony, and a diverse selection of television channels. Our partnerships with housing associations and municipalities enable us to bring cutting-edge gigabit broadband solutions to residential areas. Additionally, we cater to corporate clients with tailored carrier services and business solutions.
Key Responsibilities:- Formulate and execute a comprehensive digital transformation strategy focused on enhancing customer service.
- Evaluate existing processes to identify opportunities for improvement through digital innovations.
- Incorporate state-of-the-art technologies such as AI-driven automation tools and chatbot systems.
- Assess the effectiveness of digital initiatives and systems to ensure optimal performance.
- Bachelor's degree in a relevant discipline (e.g., Business Informatics, Business Administration, or Computer Science).
- Proven experience in digital transformation, particularly within customer service environments.
- Familiarity with omnichannel platforms and digital customer service solutions.
- Strong analytical capabilities and a data-oriented approach to problem-solving.
- Exceptional communication and presentation skills.
- Proactive attitude with a focus on finding solutions.
- Demonstrated ability to lead and manage change effectively.
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