Digital Transformation Manager Customer Service
vor 2 Wochen
PŸUR is a leading fiber network operator in Germany, providing high-speed internet, phone services, and 200+ TV channels on a digital platform that integrates traditional TV with on-demand entertainment.
Key Responsibilities:- Develop and implement a comprehensive digital transformation strategy for customer service, aligning with the company's vision and goals.
- Analyze existing processes to identify areas for improvement and develop innovative solutions to enhance customer experience.
- Integrate cutting-edge technologies, such as AI automation tools and chat-bot solutions, to streamline customer service operations.
- Monitor the performance of digital initiatives and systems, ensuring seamless integration and optimal results.
- Hold a degree in a relevant field, such as Business Informatics, Business Administration, or Computer Science.
- Prior experience in digitalization, preferably in customer service, is highly valued.
- Proficiency in omnichannel systems and digital customer service tools is essential.
- Strong analytical and data-driven problem-solving skills are required to drive business growth.
- Excellent communication and presentation skills are necessary to effectively collaborate with cross-functional teams.
- A proactive and solution-oriented mindset is crucial to drive change and innovation within the organization.
- The ability to drive change and lead digital transformation initiatives is essential for success in this role.
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