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Customer Service Digital Innovation Lead

vor 2 Monaten


Leipzig, Sachsen, Deutschland PŸUR Vollzeit
Digital Customer Experience Transformation Manager

PŸUR is a prominent provider of fiber-optic broadband services in Germany, reaching millions of households with our advanced telecommunications solutions. We specialize in delivering high-speed internet, voice services, and a diverse array of television options through a seamless digital platform that merges traditional broadcasting with on-demand content. Our partnerships with residential associations and local governments enable us to extend gigabit fiber-optic connectivity to homes, while we also cater to corporate clients with tailored carrier services and business solutions.

Key Responsibilities:
  • Formulate and execute a comprehensive digital transformation strategy focused on enhancing customer service.
  • Evaluate existing processes to identify opportunities for improvement through digital innovations.
  • Incorporate cutting-edge technologies, including AI-driven automation tools and chatbot solutions.
  • Assess and report on the effectiveness of digital initiatives and systems.
Qualifications:
  • Bachelor's degree in a relevant discipline (e.g., Business Informatics, Business Administration, or Computer Science).
  • Proven experience in digital transformation, particularly within customer service environments.
  • Familiarity with omnichannel systems and digital customer service platforms.
  • Strong analytical capabilities and a data-driven approach to problem-solving.
  • Exceptional communication and presentation skills.
  • Proactive attitude with a focus on solutions.
  • Demonstrated ability to lead and manage change effectively.