Customer Service Team Lead

Vor 5 Tagen

Leipzig, Sachsen, Deutschland CHECK24 Vollzeit

About AurumTours

AurumTours, a leading travel organization under the CHECK24 umbrella, is seeking a dedicated and experienced Team Leader to join our dynamic Customer Support team. We are passionate about delivering exceptional customer experiences and strive to make every journey memorable.

Your Role

As a Team Leader, you will play a pivotal role in guiding and motivating our customer service representatives. You will be responsible for ensuring smooth daily operations, maintaining high quality standards, and fostering a positive and collaborative work environment.

Key Responsibilities
  • Lead and mentor a team of customer service professionals, providing guidance, support, and training to enhance their skills and performance.
  • Oversee daily operations, ensuring efficient handling of customer inquiries, resolving issues promptly, and maintaining a high level of customer satisfaction.
  • Monitor quality metrics and implement strategies to continuously improve service delivery and exceed customer expectations.
  • Optimize workflows and processes to enhance team efficiency and productivity.
  • Collaborate with other departments to ensure seamless integration and a positive customer experience across all touchpoints.
Your Profile

We are looking for an individual with a proven track record in customer service leadership, a passion for delivering exceptional experiences, and a strong commitment to teamwork.

  • A relevant degree or commercial education.
  • Several years of experience in customer service within the travel industry.
  • Familiarity with customer service software and best practices.
  • Excellent leadership, decision-making, and conflict resolution skills.
  • A service-oriented and empathetic personality.
  • Fluency in German (both written and verbal).
What We Offer

We offer a competitive salary package and a comprehensive benefits program, including:

  • Flexible work arrangements.
  • Generous vacation time.
  • Professional development opportunities.
  • A positive and collaborative work environment.

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