Customer Service Digital Innovation Manager
Vor 5 Tagen
PŸUR is a prominent provider of high-speed internet and telecommunication services in Germany, connecting millions of households with advanced fiber-optic technology. Our offerings include comprehensive internet solutions, telephony services, and a wide array of television channels, all designed to enhance the digital experience for our customers.
Key Responsibilities:- Formulate and execute a comprehensive digital transformation strategy focused on customer service excellence.
- Evaluate existing processes to identify opportunities for enhancement through digital technologies.
- Incorporate cutting-edge innovations such as artificial intelligence and automated customer interaction tools.
- Assess and report on the effectiveness of digital initiatives and their impact on service delivery.
- Bachelor's degree in a relevant discipline (e.g., Business Informatics, Business Administration, or Computer Science).
- Proven experience in digital transformation, particularly within customer service environments.
- Familiarity with omnichannel customer engagement systems and digital service platforms.
- Strong analytical capabilities and a data-driven approach to problem-solving.
- Exceptional communication and presentation skills.
- Proactive mindset with a focus on solutions and driving change.
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Customer Service Digital Innovation Manager
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Customer Service Digital Innovation Manager
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