Customer Service Digital Transformation Lead
vor 2 Monaten
PŸUR is a prominent provider of fiber-optic connectivity in Germany, reaching millions of households with our advanced services. We specialize in delivering high-speed internet, telecommunication solutions, and a diverse array of television channels through a seamless digital platform that combines traditional broadcasting with on-demand viewing options. Our collaborations with housing associations and local authorities enable us to extend gigabit fiber-optic broadband to residential areas. Additionally, we cater to corporate clients with tailored carrier services and business solutions.
Key Responsibilities:- Formulate and execute a comprehensive digital transformation strategy aimed at enhancing customer service.
- Evaluate existing processes to identify opportunities for enhancement through digital innovations.
- Incorporate cutting-edge technologies, including AI-driven automation tools and chatbot applications.
- Assess the effectiveness of digital initiatives and systems on an ongoing basis.
- Bachelor's degree in a relevant discipline (e.g., Business Informatics, Business Administration, or Computer Science).
- Proven experience in digital transformation, particularly within customer service environments.
- Familiarity with omnichannel systems and digital customer service platforms.
- Strong analytical skills with a focus on data-driven decision-making.
- Exceptional communication and presentation abilities.
- Proactive approach with a focus on solutions.
- Capability to lead and facilitate change initiatives.
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