Customer Success Associate

Vor 3 Tagen

Munich, Bayern, Deutschland LeanIX Vollzeit

About LeanIX

LeanIX is a leading provider of enterprise architecture management (EAM) software, empowering organizations to create transparency and make informed decisions about their IT landscapes.

Job Summary

We are seeking a highly motivated and experienced Customer Success Associate to join our team. As a Customer Success Associate, you will be responsible for building and strengthening relationships with our Enterprise customers, driving product adoption, and ensuring customer satisfaction.

Key Responsibilities

  • Develop and execute customer success plans to drive product adoption and customer satisfaction
  • Build and maintain strong relationships with customers, understanding their business needs and goals
  • Collaborate with cross-functional teams, including sales, marketing, and product, to ensure seamless customer experiences
  • Identify and communicate customer needs to internal stakeholders, driving product development and enhancements
  • Monitor and analyze customer health, identifying opportunities for growth and improvement
  • Develop and deliver training and enablement programs to customers, ensuring they achieve maximum value from our solutions

Requirements

  • 1-2 years of experience in a customer-facing role in the B2B SaaS industry, preferably in the domain of Enterprise Architecture
  • Fluent in German and English
  • Understanding of IT management and software development/operations in Enterprise organizations
  • Ability and experience to structure and prioritize work and the work of others
  • 1+ year working knowledge with Customer Success tools, e.g., Gainsight

About the Team

Our team is passionate about delivering exceptional customer experiences and driving business growth. We are a diverse and global team, with a strong commitment to innovation, collaboration, and continuous learning.

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading provider of EAM software

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