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Customer Success Associate
vor 2 Monaten
- Building Strategic Partnerships: Cultivate and sustain robust relationships with key stakeholders at client organizations to comprehend their business objectives and ensure that rapitag's solutions are in alignment with their goals.
- Onboarding and Training for Clients: Spearhead the onboarding journey for new clients, delivering comprehensive training sessions to guarantee a smooth integration and successful utilization of rapitag's technology.
- Data Interpretation and Insights: Leverage customer usage analytics to pinpoint trends, assess key performance metrics, and provide actionable insights to both clients and internal teams. Proactively suggest enhancements to elevate the customer experience.
- Customer Representation: Serve as the advocate for the customer within rapitag, representing their interests and collaborating with internal teams to prioritize and resolve customer issues or feature requests.
- Management of Renewals: Collaborate closely with the sales team to oversee customer renewals and expansions. Ensure timely communication with clients regarding contract renewals, upsell opportunities, and additional services.
- Resolution of Issues: Proactively identify and address customer challenges or concerns, working in tandem with technical support and product teams to deliver prompt and effective solutions.
- Proficiency in German and English: Strong command of both languages, with the capability to communicate effectively and foster relationships with clients in a bilingual setting.
- Experience in Customer Success: Ideally, some experience in a customer success or account management role, preferably within the technology or SaaS sector.
- Exceptional Communication Skills: Outstanding verbal and written communication abilities, with the skill to convey complex concepts clearly and succinctly.
- Analytical Thinking: Strong analytical capabilities, with the ability to interpret customer data and derive meaningful insights to guide decision-making.
- Flexibility: Ability to excel in a fast-paced and dynamic environment, adjusting to shifting priorities and customer requirements.
- Collaborative Team Player: A cooperative spirit with the ability to work effectively across diverse teams to ensure customer success.
- Knowledge of Retail Technology (Optional): Familiarity with retail technology concepts and solutions is advantageous, but not essential. A genuine interest in learning and understanding these concepts is crucial.
Become part of a forward-thinking tech start-up and enjoy the following benefits:
- Core Team Contribution: Play a vital role in a young and dynamic tech start-up with ambitious aspirations to become a global leader in safety technology.
- Recognition and Compensation: Receive a competitive salary, a permanent contract, and the chance to shape a growing company from the ground up.
- Flexible Work Environment: Benefit from flexible working hours and the option for remote work.
- Independence: Enjoy the freedom to express your ideas, work style, and responsibilities with streamlined decision-making processes.
- Workplace Enjoyment: Access complimentary fruits and beverages in our office, and participate in regular team-building events.
- Professional Growth: Experience an open and trusting atmosphere, take advantage of professional development opportunities, receive constructive feedback in a collaborative team, and engage with industry experts and digital pioneers.
rapitag is the leading technology provider for secure mobile checkout on retail floors and innovative omnichannel shopping experiences. We have pioneered the world's first smart tags that can open automatically via wireless technology, enhancing security in retail while simplifying the shopping experience.
We collaborate with the largest retailers globally to enhance the overall customer and employee experience and are focused on worldwide expansion.
Join rapitag if you aspire to transform the shopping experience for the better.
