Customer Success Associate

vor 4 Wochen

Munich, Bayern, Deutschland rapitag GmbH Vollzeit
Your Role
  • Building Strategic Partnerships: Cultivate and sustain robust relationships with key stakeholders at client organizations to comprehend their business objectives and ensure that rapitag's solutions are in alignment with their goals.
  • Onboarding and Training: Spearhead the onboarding journey for new clients, delivering comprehensive training sessions to guarantee a smooth integration and successful utilization of rapitag's technology.
  • Data Insights and Analysis: Leverage customer usage analytics to uncover trends, assess key performance metrics, and provide actionable insights to both clients and internal teams. Proactively suggest enhancements to improve the customer experience.
  • Customer Representation: Serve as the advocate for the customer within rapitag, representing their interests and collaborating with internal teams to prioritize and resolve customer issues or feature requests.
  • Contract Renewal Management: Collaborate closely with the sales team to oversee customer renewals and expansions. Ensure timely communication with clients regarding contract renewals, upsell opportunities, and additional services.
  • Problem Resolution: Actively identify and address customer challenges or concerns, working in tandem with technical support and product teams to deliver prompt and effective solutions.
Your Qualifications
  • Proficiency in German and English: Strong command of both languages, with the capability to communicate effectively and foster relationships with clients in a bilingual setting.
  • Experience in Customer Success: Ideally, some experience in a customer success or account management capacity, preferably within the technology or SaaS sector.
  • Exceptional Communication Skills: Outstanding verbal and written communication abilities, with the skill to convey complex ideas clearly and succinctly.
  • Analytical Thinking: A strong analytical approach, with the capability to interpret customer data and derive meaningful insights to guide decision-making.
  • Flexibility: Ability to excel in a fast-paced and evolving environment, adjusting to shifting priorities and customer requirements.
  • Collaborative Team Player: A cooperative spirit with the ability to work effectively across diverse teams to ensure customer success.
  • Knowledge of Retail Technology (Optional): Familiarity with retail technology concepts and solutions is advantageous, though not mandatory. A genuine eagerness to learn and understand these concepts is essential.
What We Offer

Become part of a forward-thinking tech start-up and enjoy the following benefits:

  • Core Team Contribution: Play a role in a vibrant and ambitious tech start-up aiming to lead the market in safety technology.
  • Compensation and Recognition: Receive a competitive salary, a permanent contract, and the chance to influence a growing company.
  • Flexible Work Arrangements: Benefit from flexible working hours and the possibility of remote work.
  • Office Environment: Work in a modern office setting with various amenities nearby.
  • Autonomy: Enjoy the freedom to express your ideas and work style with streamlined decision-making processes.
  • Workplace Enjoyment: Access complimentary snacks and beverages, and participate in regular team-building events.
  • Professional Growth: Experience a culture of openness and trust, take advantage of professional development opportunities, receive constructive feedback, and engage with industry experts.

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