Customer Success Associate

Vor 5 Tagen

Munich, Bayern, Deutschland rapitag GmbH Vollzeit
Your Mission
  • Building Strategic Partnerships: Foster and sustain robust relationships with key stakeholders at client organizations to comprehend their business objectives and ensure that rapitag's solutions are in alignment with their goals.
  • Onboarding and Training: Spearhead the onboarding journey for new clients, delivering comprehensive training sessions to guarantee a smooth integration and successful utilization of rapitag's technology.
  • Data Insights and Analysis: Leverage customer usage data to discern trends, evaluate key performance metrics, and provide actionable insights to both clients and internal teams. Proactively suggest enhancements to improve the customer experience.
  • Customer Advocacy: Serve as the representative voice of the customer within rapitag, championing their needs and collaborating with internal teams to prioritize and resolve customer issues or feature requests.
  • Renewal Oversight: Collaborate closely with the sales team to oversee customer renewals and expansions. Ensure timely communication with clients regarding contract renewals, upsell opportunities, and additional services.
  • Problem Resolution: Proactively identify and address customer challenges or concerns, working in tandem with technical support and product teams to devise prompt and effective solutions.
Your Profile
  • Fluency in German and English: Strong command of both languages, with the capability to communicate effectively and build relationships with clients in a bilingual setting.
  • Experience in Customer Success: Ideally, some experience in a customer success or account management capacity, preferably within the technology or SaaS sector.
  • Communication Proficiency: Outstanding verbal and written communication skills, with the ability to convey complex concepts clearly and succinctly.
  • Analytical Acumen: Strong analytical abilities, with the capacity to interpret customer data and extract meaningful insights to guide decision-making.
  • Adaptability: Ability to excel in a fast-paced and dynamic environment, adjusting to shifting priorities and customer demands.
  • Collaborative Spirit: Team-oriented mindset with the ability to work effectively across cross-functional teams to ensure customer success.
  • Knowledge of Retail Technology (Optional): Familiarity with retail technology concepts and solutions is a plus, but not mandatory. A genuine interest in learning and understanding these concepts is essential.
Why Choose Us?

Become part of a forward-thinking tech start-up and enjoy the following benefits:

  • Core Team Contribution: Play a significant role in a young and dynamic tech start-up with ambitious aspirations to become a global leader in safety technology.
  • Recognition and Compensation: Receive a competitive salary, a permanent contract, and the chance to shape a growing company from the ground up.
  • Flexible Work Environment: Benefit from flexible working hours and the option for remote or home office arrangements.
  • Office Location: Work from our office located in a vibrant area with various amenities nearby.
  • Independence: Enjoy the freedom to express your ideas, work style, and responsibilities with streamlined decision-making processes.
  • Enjoyment: Access complimentary fruits and beverages in our office, and take part in regular team-building events.
  • Opportunities for Growth: Experience an open and trusting atmosphere, seize professional development opportunities, receive constructive feedback in a collaborative environment, and engage with industry experts and digital pioneers.

rapitag is a leading technology provider for secure mobile checkout solutions on retail floors and innovative omnichannel shopping experiences. We pioneered the world's first smart tags that can automatically open via wireless technology, enhancing retail security and simplifying the shopping process.

We collaborate with some of the largest retailers globally to enhance the overall customer and employee experience while pursuing worldwide growth.

Become part of rapitag if you aspire to transform the shopping experience for the better.

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