Customer Success Associate

vor 3 Wochen

Munich, Bayern, Deutschland rapitag GmbH Vollzeit
Your Mission
  • Relationship Management: Cultivate and sustain robust relationships with key stakeholders at client organizations to comprehend their business objectives and ensure that rapitag's solutions are in alignment with their goals.
  • Onboarding and Training: Spearhead the onboarding journey for new clients, delivering comprehensive training sessions to guarantee a smooth integration and successful adoption of rapitag's technology.
  • Data Insights and Analysis: Leverage customer usage analytics to uncover trends, assess key performance indicators, and provide actionable insights to both clients and internal teams. Proactively suggest enhancements to improve the customer experience.
  • Customer Representation: Serve as the advocate for the customer within rapitag, representing their needs and collaborating with internal teams to prioritize and resolve customer concerns or feature requests.
  • Contract Renewal Management: Collaborate closely with the sales team to oversee customer renewals and expansions. Ensure timely communication with clients regarding contract renewals, upsell opportunities, and additional services.
  • Problem Resolution: Proactively identify and address customer issues or concerns, working in tandem with technical support and product teams to deliver prompt and effective solutions.
Your Profile
  • Language Proficiency: Strong command of both German and English, with the capability to communicate effectively and foster relationships with clients in a bilingual setting.
  • Experience in Customer Success: Ideally, some experience in a customer success or account management role, preferably within the technology or SaaS sector.
  • Communication Proficiency: Outstanding verbal and written communication skills, with the ability to convey complex concepts clearly and succinctly.
  • Analytical Thinking: A strong analytical mindset, capable of interpreting customer data and deriving meaningful insights to guide decision-making.
  • Flexibility: Ability to excel in a fast-paced and dynamic environment, adjusting to shifting priorities and customer needs.
  • Collaborative Team Player: A cooperative spirit with the capacity to work effectively across cross-functional teams to ensure customer success.
  • Knowledge of Retail Technology (Optional): Familiarity with retail technology concepts and solutions is a plus, but not mandatory. A genuine interest in learning and understanding these concepts is essential.
Why rapitag?

Be part of an innovative journey in retail technology and enjoy the following benefits:

  • Core Team Contribution: Play a vital role in a young and dynamic tech start-up with ambitious goals to become a global leader in safety technology.
  • Recognition and Rewards: Receive a competitive salary, a permanent contract, and the chance to influence a growing company from its inception.
  • Flexible Work Environment: Benefit from flexible working hours and the option for remote work.
  • Office Location: Work from our office located in a vibrant area with various amenities nearby.
  • Autonomy: Enjoy the freedom to express your ideas, work style, and responsibilities with streamlined decision-making processes.
  • Workplace Enjoyment: Access complimentary fruits and beverages in the office, and participate in regular team-building events.
  • Growth Opportunities: Experience an open and trusting atmosphere, take advantage of professional development opportunities, receive constructive feedback in a collaborative environment, and engage with industry experts and digital pioneers.

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