Enterprise Support Specialist

vor 4 Wochen


Düsseldorf, Nordrhein-Westfalen, Deutschland NetApp Vollzeit

Job Title: Enterprise Support Specialist

The Enterprise Support Specialist plays a critical role in planning and overseeing enterprise-level support and service activities for NetApp products and services. This technical, customer-centric opportunity requires strong technical competencies, communication, and escalation management skills to provide personalized, proactive, preventative, and reactive enterprise-class support services in local languages.

Key Responsibilities:

  • Collaborate with NetApp customers and designated Account/Sales Teams to provide expertise in Personalized Service, Centralized Support Management, and Customized Proactive Care.
  • Communicate clearly and professionally with customers, Sales, and Support Center, representing NetApp Global Support Organization.
  • Manage complex, high-pressure situations, staying focused on priorities and effectively handling time-management.
  • Integrate diverse perspectives to aid issue resolution and handle conflicts professionally.

Requirements:

  • Excellent written and verbal communication skills in German and English are mandatory. Any other languages are highly welcome.
  • Ability to integrate diverse perspectives in critical situations to aid issue resolution.
  • Technical understanding in Storage and/or Virtualization and/or Network Technology, and the ability to quickly acquire technical knowledge.
  • Typically requires a minimum of 5 years of related experience with a bachelor's degree; or 3 years and a master's degree; or equivalent combination of applicable education/training/certifications and relevant years of professional work experience.

Education:

  • Work experience in a technical Customer Success role is desired.
  • NetApp and/or Cloud certifications are a plus.
  • The ability and willingness to achieve certification with NetApp and major cloud providers.

Job Segment: Account Manager, Virtualization, Manager, Sales, Technology, Management, Customer Service



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