Support Specialist

Vor 4 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Eventix Vollzeit
About the Role

We are seeking a highly motivated and customer-focused Support Specialist to join our team at Eventix. As a key member of our customer care team, you will be responsible for providing exceptional support to our German market customers, ensuring their needs are met and exceeded.

Your primary goal will be to deliver prompt and effective solutions to customer inquiries, leveraging your excellent communication skills and product knowledge to build strong relationships and drive customer satisfaction.

As a Support Specialist, you will work closely with our marketing and communications team to develop and implement proactive customer management strategies, driving customer engagement and loyalty.

In this dynamic role, you will have the opportunity to work on a wide range of customer support tasks, from responding to customer inquiries to resolving complex issues and providing product training.

Key Responsibilities
  • Provide exceptional customer support to our German market customers via phone, email, and chat
  • Respond to customer inquiries in a timely and effective manner, leveraging product knowledge and technical expertise
  • Develop and implement proactive customer management strategies to drive customer engagement and loyalty
  • Collaborate with the marketing and communications team to develop and execute customer-facing initiatives
  • Work closely with the customer care team to resolve complex customer issues and provide product training
Requirements
  • Fluent German language skills
  • 1-3 years of customer-facing experience, preferably in a support or customer care role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong product knowledge and technical expertise
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • 25 days of annual leave

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.

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