IT Support Specialist
vor 3 Wochen
Are you looking for a new challenge in the IT sector? GULP – experts united is seeking a skilled IT Support Specialist to join our team in Düsseldorf. As a key member of our team, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.
Your Key Responsibilities:
- Processing of incidents and requests via the iNet ticket system
- Problem identification/error qualification/clarification of any queries required
- Forwarding to the responsible IT department for further processing and troubleshooting
- Dispatching open tickets
- Coordination of the basic support deployment plan
- Preparation of regular ITSM reports
- Communicating the status and solution to users
- Independent monitoring of system availability
- Assistance in the early detection of problems in the various IT areas
Your Profile:
- Successfully completed training as an IT specialist for system integration or a comparable IT qualification or corresponding professional experience
- Experience in analyzing and eliminating hardware malfunctions
- Know-how in the client area with Windows 8, 10, Office, ideally also with application operation under Citrix
- Good written and spoken German and technical English skills
- Reliability, ability to work in a team and service orientation
- Independent, structured and reliable way of working as well as analytical thinking skills
What We Offer:
- Direct placement in attractive positions with reputable companies
- Unique network with both large and medium-sized companies in the region
- Appreciative and trusting support throughout the entire placement process
- Intensive preparation for the interview with our client
- Attractive, performance-related remuneration
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