Enterprise Support Specialist

vor 3 Wochen


Düsseldorf, Nordrhein-Westfalen, Deutschland NetApp Vollzeit

Job Summary

As a Support Account Manager at NetApp, you will be responsible for planning and overseeing enterprise-level support and service activities for our company's products and services. This is a technical, customer-centric opportunity within our Support organization, requiring excellent communication and escalation management skills.

Key Responsibilities:

  • Providing personalized, proactive, preventative, and reactive enterprise-class support services in local languages
  • Utilizing technical competencies to coordinate support activities for designated clients or groups of clients
  • Working with NetApp customers and designated Account/Sales Teams to provide expertise in areas such as centralized support management and customized proactive care

Requirements:

  • Excellent written and verbal communication skills in German and English
  • Ability to communicate clearly with customers, Sales, and Support Center, and act as a professional representative of the NetApp Global Support Organization
  • Escalation management experience and ability to handle conflicts professionally
  • Technical understanding in Storage and/or Virtualization and/or Network Technology


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