Enterprise Support Specialist
vor 3 Wochen
Job Summary
As a Support Account Manager at NetApp, you will be responsible for planning and overseeing enterprise-level support and service activities for our company's products and services. This is a technical, customer-centric opportunity within our Support organization, requiring excellent communication and escalation management skills.
Key Responsibilities:
- Providing personalized, proactive, preventative, and reactive enterprise-class support services in local languages
- Utilizing technical competencies to coordinate support activities for designated clients or groups of clients
- Working with NetApp customers and designated Account/Sales Teams to provide expertise in areas such as centralized support management and customized proactive care
Requirements:
- Excellent written and verbal communication skills in German and English
- Ability to communicate clearly with customers, Sales, and Support Center, and act as a professional representative of the NetApp Global Support Organization
- Escalation management experience and ability to handle conflicts professionally
- Technical understanding in Storage and/or Virtualization and/or Network Technology
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