IT Support Specialist

vor 2 Wochen


Düsseldorf, Nordrhein-Westfalen, Deutschland GULP – experts united Vollzeit

Are you looking for a new challenge in the IT sector? GULP – experts united is offering a unique opportunity for a Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing top-notch support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities:

  • Qualified telephone acceptance of inquiries and fault reports from customers (inbound)
  • Forwarding inquiries and fault reports to the IT experts in 2nd level support
  • Finding solutions in the first contact with the customer using existing descriptions

Requirements:

  • Successfully completed training in the IT environment, e.g. as an IT specialist, career starters with a strong affinity for IT are very welcome
  • Good written and spoken German and English skills
  • Service and customer orientation
  • Precise, systematic and reliable way of working
  • Open, friendly and courteous manner as well as a motivated personality

About GULP – experts united:

We are a leading provider of IT services, dedicated to delivering exceptional support to our clients. Our team is passionate about technology and committed to excellence. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.


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