Customer Success Professional

Vor 4 Tagen


Bonn, Deutschland Workwise Vollzeit
Job Summary

We are seeking a highly skilled Cybersecurity Onboarding Specialist to join our team at Workwise. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences through effective onboarding processes.

Salary and Benefits

The successful candidate will receive a competitive salary package, including a base salary of €65,000 per year, plus benefits such as flexible work arrangements, professional development opportunities, and a dynamic team environment.

Key Responsibilities
  • Manage the onboarding process for new customers, ensuring a seamless experience.
  • Deliver basic support with a ticketing process for all inquiries related to Protect implementation.
  • Handle a high volume of client interactions and respect our SLA to ensure a top customer satisfaction rate.
  • Contribute to improving the onboarding process to increase and scale the implementation rate of our cyber tools.
Requirements
  • Experience in cybersecurity is a must-have.
  • Excellent communication, presentation, and interpersonal skills.
  • Process-oriented mindset with the ability to get things done.
  • Slightly sales-oriented with a knack for promoting additional services.
  • Business proficiency in written and spoken English.


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