Director Digital Customer Experience Research

vor 3 Monaten

Bonn, Deutschland Deutsche Post & DHL Vollzeit

**Director Digital Customer Experience Research & Design (M/F/d) weekly working time of 40 hours. Mondays to Fridays.**

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.

**Tasks**:
**Principal Accountabilities**:

- You and your team provide product owners with important customer insights through CX research. You identify the right questions with your stakeholders, define research methods and generate helpful customer insights yourself or via suppliers
- Discussing with stakeholders across the team and DHL help you to identify relevant design areas and research questions. You establish an atmosphere of open communication and respect with all colleagues involved.
- You manage the relationship to relevant research and design providers and manage the respective budget process
- As a teamlead, you manage staffing questions and develop & coach your team members. You are responsible for creating a positive working atmosphere that results in great outputs

**Knowledge, Skills and Experience**:

- Extensive experience in preparing, conducting, and analyzing qualitative and quantitative surveys/interviews/usability tests (including designing interview guides, recruiting participants, conducting and analyzing in-depth interviews, quantitative/statistical analysis in Excel, R, STATA, or SPSS).
- First-hand familiarity with managing quantitative and qualitative research, interviews, panel discussions, user testing, etc.
- Proven record to lead a small team and manage multi-stakeholder projects
- Ability to manage multiple 3rd party vendors as well as procurement and budgeting processes
- Very high level of self-organization and ability to oversee and handle multiple projects and team members
- Team player who enjoys working together with stakeholders from all over DHL group
- International mindset with excellent communication skills in a global environment
- Experience in the logistics sector preferable
- Bachelor / Master Degree in Business, Psychology, Socialogy, Economics, IT, Design or similar
- 10+ years of professional experience in a relevant environment (e.g. CX/UX Design & Research, Interaction design, information architecture, etc.)
- Digital portfolio or work samples
- Previous experiences as a teamlead in a multi-national professional environment
- Fluency in English required, fluency in German preferred

**Your benefits**:
We offer excellent employee benefits, a competitive salary package and great development opportunities.

**Your contact**:
**CONNECTING PEOPLE. IMPROVING LIVES.

  • Director Digital Experience Platform Delivery

    vor 6 Monaten

    Bonn, Deutschland DHL Vollzeit

    **Director Digital Experience Platform Delivery (M/F/x)** **- The position is time limited, parental leave replacement -** TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS. TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS. At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world...

  • Team Leader

    vor 7 Monaten

    Bonn, Deutschland EUPD Research Sustainable Management GmbH Vollzeit

    ARE YOU A COMMITTED LEADER LOOKING FOR A NEW CHALLENGE? DO YOU HAVE AN INTRINSIC MOTIVATION IN THE FIELD OF RENEWABLE ENERGIES, ENERGY EFFICIENCY AND ELECTROMOBILITY? WELCOME TO THE TEAM! TOGETHER WE WILL DRIVE THE ENERGY TRANSITION FORWARD. FOR A BETTER FUTURE - FOR US AND THE NEXT GENERATIONS Who we are Since 2000, EUPD Research stands for primary...

  • Regional Customer Director Emea Management

    vor 7 Monaten

    Bonn, Deutschland Deutsche Post & DHL Vollzeit

    **Regional Customer Director EMEA Management (M/F/x) weekly working time of 40 hours. Mondays to Fridays.** TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS. TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS. At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide...

  • Medical and Scientific Director

    vor 6 Monaten

    Bonn, Deutschland International Paralympic Committee Vollzeit

    Vacancy MEDICAL AND SCIENTIFIC DIRECTOR (F/M/X) The International Paralympic Committee (IPC) offers the position of a full-time Medical and Scientific Director (f/m/x) in an international and multicultural team at the IPC Headquarters in Bonn, Germany, starting as soon as possible. ABOUT THE IPC At the IPC, we work as one team, aligned and focused on...

  • Medical and Scientific Director

    vor 6 Monaten

    Bonn, Deutschland International Paralympic Committee Vollzeit

    Vacancy MEDICAL AND SCIENTIFIC DIRECTOR (F/M/X) The International Paralympic Committee (IPC) offers the position of a full-time Medical and Scientific Director (f/m/x) in an international and multicultural team at the IPC Headquarters in Bonn, Germany, starting as soon as possible. ABOUT THE IPC At the IPC, we work as one team, aligned and focused on...

  • Business Development

    vor 8 Monaten

    Bonn, Deutschland DHL Vollzeit

    Business Development & Account Management Director Life Science & Healthcare EMEA BE AN ESSENTIAL PART OF EVERYDAY LIFE Are you an innovative and solutions-oriented individual who can think outside the box to focus on the possibilities? Are you passionate about cultivating mutually beneficial long-term relationships? Do you thrive on having direct...

  • Experience Designer

    vor 5 Stunden

    Bonn, Deutschland Deutsche Telekom AG Vollzeit

    **Your tasks**: - You are an expert in research and analysis. You identify, consolidate, and interpret trends, customer insights and needs, the group’s strategic priorities, sales targets, communications & management requirements, as well as emerging technologies. - You translate those input into a meaningful and captivating visitor experience and create...

  • Head of Marketing

    vor 7 Monaten

    Bonn, Deutschland why worry GmbH Vollzeit

    Wenn zukunftssichere und attraktive Stellen im Marketing, E-Commerce, Digital - & Technology-Umfeld gefragt sind, ist why worry die Antwort. Genieß das gute Gefühl, einen Profi an Deiner Seite zu haben, der Dich ganzheitlich betreut und berät. Wir unterstützen Dich Deinen Traumjob zu finden, ob im dynamischen Startup oder im etablierten Konzern. Let´s...

  • Senior Director, Commercial Program Management

    vor 7 Monaten

    Bonn, Deutschland Deutsche Post & DHL Vollzeit

    **Senior Director, Commercial Program Management (M/F/x) weekly working time of 40 hours. Mondays to Fridays.** TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS. TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS. At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We...

  • Experience Designer

    vor 5 Stunden

    Bonn, Deutschland Deutsche Telekom AG Vollzeit

    **Your task**: - You are an expert in research and analysis. You identify, consolidate, and interpret trends, customer insights and needs, the group’s strategic priorities, sales targets, communications & management requirements, as well as emerging technologies. - You translate those input into a meaningful and captivating visitor experience and create...

  • International Sales Assistant

    vor 4 Wochen

    Bonn, Deutschland EUPD Research Sustainable Management GmbH Vollzeit

    Are you a highly motivated and results-driven sales person who is passionate to work in global environment and your sweet-spot language is English? If the answer is YES, we invite you to becoming part of our enthusiastic team! TOGETHER WE WILL DRIVE THE ENERGY TRANSITION FORWARD. FOR A BETTER FUTURE - FOR US AND THE NEXT GENERATIONS EUPD Research is seeking...

  • (Senior) Consultant Customer Experience Management

    vor 7 Monaten

    Bonn, Deutschland adesso SE Vollzeit

    Standorte Berlin, Köln, Düsseldorf, Essen, Bonn, Hamburg, Stuttgart, Dortmund, Hannover, Frankfurt, Nürnberg, München, Karlsruhe​DEINE ROLLE - DAS WARTET AUF DICH Die individuelle, proaktive und ganzheitliche Betreuung des Kunden ist für Unternehmen heute der Schlüssel zur Differenzierung im Markt und zum eigenen Erfolg. Als „Trusted Advisor“...

  • International Sales Assistant

    vor 4 Wochen

    Bonn, Deutschland EuPD Research Sustainable Management GmbH Vollzeit

    Are you a highly motivated and results-driven sales person who is passionate to work in global environment and your sweet-spot language is English? If the answer is YES, we invite you to becoming part of our enthusiastic team! TOGETHER WE WILL DRIVE THE ENERGY TRANSITION FORWARD. FOR A BETTER FUTURE - FOR US AND THE NEXT GENERATIONS EUPD Research is...

  • Trainee Vertrieb Und Customer Relations Management

    vor 5 Stunden

    Bonn, Deutschland EUPD Research Sustainable Management GmbH Vollzeit

    DU WILLST VORBILDER FÜR DIE DEUTSCHE UND INTERNATIONALE WIRTSCHAFT SCHAFFEN? DU WILLST DIE SOZIALE NACHHALTIGKEIT IN UNTERNEHMEN VORANTREIBEN? DU WILLST DAS GESUNDHEITSMANAGEMENT VON ARBEITGEBERN AUF EIN NEUES LEVEL HEBEN? Für unseren Standort in Bonn suchen wir ab sofort einen Research Analysten (m/w/d) im Unternehmensbereich Corporate...

  • Global Sales Operations Coordinator

    vor 4 Wochen

    Bonn, Deutschland EUPD Research Sustainable Management GmbH Vollzeit

    EUPD Research Sustainable Management GmbH is seeking a highly motivated and results-driven professional to join our enthusiastic team as a Global Sales Operations Coordinator.We are passionate about driving insights and innovation in the global market, and we believe this role will be an excellent fit for someone who thrives in a dynamic environment.About...

  • Deputy Regional Director East

    vor 6 Monaten

    Bonn, Deutschland Deutsche Welthungerhilfe e. V. Vollzeit

    Are you aiming to work for an organization where it is worthwhile investing your personality, your skills and your time? Are you looking for a job that is exciting and has clear goals? Welcome to Welthungerhilfe!- **Deputy Regional Director East & Southern Africa / MENA**: **in **Bonn**: - The position is to be filled as soon as possible with an unlimited...

  • Commercial Director

    vor 7 Monaten

    Bonn, Deutschland Deutsche Post & DHL Vollzeit

    Commercial Director EMEA- Location flexible in Mainland Europe BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with traditional fulfillment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our...

  • International Sales and Business Development Professional

    vor 3 Wochen

    Bonn, Deutschland EUPD Research Sustainable Management GmbH Vollzeit

    About EUPD ResearchWe are a leading provider of research and insights in the global market, dedicated to driving innovation and sustainability.Our team is passionate about international trade and customer satisfaction, and we're looking for a talented individual to join us as an International Sales Assistant.

  • Research Assistant

    vor 21 Stunden

    Bonn, Deutschland Max-Planck-Institut zur Erforschung von Gemeinschaftsgütern Vollzeit

    The Max Planck Institute for Research on Collective Goods in Bonn is an international research institute with two departments and several research groups. The Max Planck Institute for Research on Collective Goods is one of more than 80 institutions of the Max Planck Society. It is an internationally oriented research institute dealing with applied economics...

  • Intern (M/F/x) Innovation Trend Research

    vor 7 Monaten

    Bonn, Deutschland Deutsche Post & DHL Vollzeit

    INTERN (M/F/X) Innovation Trend Research TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS. TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS. At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional...