Senior Client Services Manager

vor 4 Wochen

Munich, Bayern, Deutschland VML South Africa Vollzeit

About VML South Africa: We are a leading force in the realm of innovation and growth, navigating the complexities of a dynamic marketplace. Our legacy is built on a wealth of experience, where creativity intertwines with technology, and diverse viewpoints fuel inspiration. As a result of our strategic merger, we have emerged as a comprehensive growth partner that embodies the essence of a creative agency, consultancy, and technology innovator.

Our Global Presence: Our expansive family comprises over 30,000 professionals across more than 150 offices in 64 markets, each contributing to a culture that champions connection, inclusivity, and the strength of diversity. Our expertise covers the full spectrum of the customer journey, providing profound insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver holistic solutions that culminate in groundbreaking work.

Ideal Candidate:

As the Client Service Director at VML South Africa, you will play a pivotal role at the crossroads of our international clientele, internal teams, and partner network. Your primary responsibility will be to unify these entities to assist our clients in realizing their business objectives while enhancing our service reach and impact within the account. You will achieve this by advising clients on their marketing and communications strategies while crafting, promoting, delivering, and overseeing top-tier marketing and communications solutions to drive revenue enhancement.

Key Responsibilities:
  • Assessing client objectives and challenges to identify collaborative opportunities with your core team.
  • Transforming opportunities into sales to optimize client revenue and engagement.
  • Establishing a core set of KPIs for client engagement and ensuring thorough planning and forecasting for accounts.
  • Mentoring and developing team members through coaching and career advancement initiatives.
  • Working closely with your Delivery Lead partner to guarantee efficient and profitable service delivery.
Qualifications:
  • A minimum of 7 years of experience managing client relationships in an agency setting.
  • A proven track record of driving growth within client accounts across various service dimensions.
  • Direct responsibility for revenue and gross margin outcomes in a professional services environment.
  • A comprehensive understanding of marketing and communications service delivery.
  • Experience across diverse modern marketing disciplines, including brand and advertising campaigns, martech/platforms, CRM, and social media.
  • Ability to translate strategic business goals into actionable plans and effectively communicate these to all levels of client organizations and internal teams.
  • Strong account management and client service capabilities.
  • Adept at leading and developing a team through motivation and coaching.
What We Offer:
  • Engagement and inspiration within one of the foremost global digital agency networks.
  • A diverse, multicultural, and international team.
  • Flexible working arrangements.
  • Company-sponsored cycling initiatives.
  • Access to wellness programs.
  • Voluntary contributions to the company pension scheme.
  • Opportunities for ongoing professional development and personal growth.
  • Convenient location with excellent public transport access.
  • Affiliation with the WPP Network, providing further training and career advancement opportunities.

Commitment to Inclusion: At VML South Africa, we are dedicated to fostering an inclusive work environment that is both fulfilling and career-enhancing. Our initiatives in Inclusion, Equity & Belonging, along with the VML Foundation, reflect our commitment to making a positive impact in our communities and beyond. Our team is the heartbeat of our organization—creators, innovators, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every interaction.

  • Client Services Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland DAC Vollzeit

    About DAC GroupDAC Group is a leading digital marketing and technology agency that specializes in delivering best-in-class lead generation programs. With operations across the US, Canada, the UK, and Europe, DAC Group is a prominent player in the digital marketing industry.The RoleAs a Digital Account Manager at DAC, you will play a crucial role in...

  • Client Services Manager

    Vor 4 Tagen

    Munich, Bayern, Deutschland DAC Vollzeit

    About DAC GroupDAC Group is a leading digital marketing and technology agency that specializes in delivering best-in-class lead generation programs. With operations across the US, Canada, the UK, and Europe, DAC Group is a prominent player in the digital marketing industry.The RoleAs a Digital Account Manager at DAC, you will play a crucial role in...

  • Senior Client Relationship Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland IC Resources Vollzeit

    Senior Client Relationship Manager (m/w/d) - Industrial SectorIC Resources, a leader in electrical measurement technology, is seeking a Senior Client Relationship Manager (m/w/d) to oversee key accounts in the industrial sector across various regions.Our partner organization provides an extensive range of sensor solutions tailored for diverse applications...

  • Senior Client Relationship Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland IC Resources Vollzeit

    Senior Client Relationship Manager (m/w/d) - Industrial SectorIC Resources, a leader in the field of electrical measurement technology, is seeking a Senior Client Relationship Manager (m/w/d) for industrial clients across various regions.Our partner organization provides an extensive range of sensor solutions tailored for diverse applications within the...

  • Senior Client Relationship Manager

    Vor 4 Tagen

    Munich, Bayern, Deutschland IC Resources Vollzeit

    Senior Client Relationship Manager (m/w/d) - Industrial SectorIC Resources, a leader in electrical measurement technology, is seeking a Senior Client Relationship Manager (m/w/d) to oversee key accounts in the industrial sector across various regions.Our partner organization provides an extensive range of sensor solutions tailored for diverse applications...

  • Senior Client Relationship Manager

    Vor 3 Tagen

    Munich, Bayern, Deutschland IC Resources Vollzeit

    Senior Client Relationship Manager (m/w/d) - Industrial SectorIC Resources, a leader in the field of electrical measurement technology, is seeking a Senior Client Relationship Manager (m/w/d) for industrial clients across various regions.Our partner organization provides an extensive range of sensor solutions tailored for diverse applications within the...

  • Client Services Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland PASM Power and Air Condition Solution Management GmbH Vollzeit

    Service Delivery ManagerKey Responsibilities:Oversee the effective utilization and performance of systems for clients on a national and international scale.Manage the quality and cost-effectiveness of service delivery.Lead the resolution of incidents and problems, ensuring timely escalations.Monitor and uphold contractual Service Level Agreements (SLAs)...

  • Client Services Manager

    Vor 4 Tagen

    Munich, Bayern, Deutschland PASM Power and Air Condition Solution Management GmbH Vollzeit

    Service Delivery ManagerKey Responsibilities:Oversee the effective utilization and performance of systems for clients on a national and international scale.Manage the quality and cost-effectiveness of service delivery.Lead the resolution of incidents and problems, ensuring timely escalations.Monitor and uphold contractual Service Level Agreements (SLAs)...

  • Client Services Manager

    Vor 4 Tagen

    Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL Vollzeit

    Siemens Electronic Design Automation SARL Client Success ManagerIn the realm of digital transformation, Siemens Electronic Design Automation SARL is at the forefront, offering innovative solutions across various industrial sectors including Automotive, Electronics, and Energy.As a key player in our Customer Success team, you will embody the essence of our...

  • Client Services Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL Vollzeit

    Siemens Electronic Design Automation SARL Client Success ManagerIn the realm of digital transformation, Siemens Electronic Design Automation SARL is at the forefront, offering innovative solutions across various industrial sectors including Automotive, Electronics, and Energy.As a key player in our Customer Success team, you will embody the essence of our...

  • Senior Client Relationship Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Digital Charging Solutions GmbH Vollzeit

    Key Account Manager (f/m/d) at Digital Charging Solutions GmbH | softgardenElevate Your Career Join a dynamic international team dedicated to revolutionizing the future of mobility through electric solutions. We focus on innovative, customer-centric services that simplify the charging experience for electric vehicle users. Our company specializes in...

  • Senior Manager Financial Services Audit

    Vor 4 Tagen

    Munich, Bayern, Deutschland Mazars GmbH & Co. KG Vollzeit

    About the RoleWe are seeking a highly skilled Senior Manager to join our Financial Services Audit team at Mazars GmbH & Co. KG. As a Senior Manager, you will be responsible for leading a team of auditors in the examination of financial statements and reports of financial institutions, including banks, securities institutions, leasing companies, asset...

  • Senior Manager Financial Services Audit

    Vor 4 Tagen

    Munich, Bayern, Deutschland Mazars GmbH & Co. KG Vollzeit

    About the RoleWe are seeking a highly skilled Senior Manager to join our Financial Services Audit team at Mazars GmbH & Co. KG. As a Senior Manager, you will be responsible for leading a team of auditors in the examination of financial statements and reports of financial institutions, including banks, securities institutions, leasing companies, asset...

  • Senior Client Relationship Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Leasotec GmbH Vollzeit

    Was wir bieten Gesundheitsbudget von € netto pro Jahr: Frei wählbar für Zahnreinigung, Sehhilfen, IGEL Leistungen, Massagen, Zuzahlungen etc. Bewegen und 23 € netto pro Monat erhalten: Mit unserer SportApp honorieren wir jegliche Art von Bewegung (Schritte, Fitnessstudio, Radfahren, Tennis, Fußball uvm.) Steuerfreie Essenszuschüsse bis 54 €...

  • Senior Client Relationship Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Leasotec GmbH Vollzeit

    Was wir bieten Gesundheitsbudget von € netto pro Jahr: Frei wählbar für Zahnreinigung, Sehhilfen, IGEL Leistungen, Massagen, Zuzahlungen etc. Bewegen und 23 € netto pro Monat erhalten: Mit unserer SportApp honorieren wir jegliche Art von Bewegung (Schritte, Fitnessstudio, Radfahren, Tennis, Fußball uvm.) Steuerfreie Essenszuschüsse bis 54 €...

  • Senior Client Growth Manager

    Vor 5 Tagen

    Munich, Bayern, Deutschland CJ Vollzeit

    About the RoleWe are seeking a highly skilled Senior Client Growth Manager to join our team at CJ. As a key member of our Client Development team, you will be responsible for driving the growth and success of our luxury brand clients.Key ResponsibilitiesDevelop and execute strategic plans to drive sales growth and increase client successBuild and maintain...

  • Senior Client Growth Manager

    Vor 4 Tagen

    Munich, Bayern, Deutschland CJ Vollzeit

    About the RoleWe are seeking a highly skilled Senior Client Growth Manager to join our team at CJ. As a key member of our Client Development team, you will be responsible for driving the growth and success of our luxury brand clients.Key ResponsibilitiesDevelop and execute strategic plans to drive sales growth and increase client successBuild and maintain...

  • Senior Client Growth Manager

    Vor 2 Tagen

    Munich, Bayern, Deutschland CJ Vollzeit

    About the RoleCJ is seeking a highly skilled Senior Client Growth Manager to join our team. As a key member of our Client Development team, you will be responsible for driving the growth and success of our luxury brand clients.Key ResponsibilitiesDevelop and execute strategic plans to drive sales growth and increase client successBuild and maintain strong...

  • Senior Client Growth Manager

    vor 1 Tag

    Munich, Bayern, Deutschland CJ Vollzeit

    About the RoleCJ is seeking a highly skilled Senior Client Growth Manager to join our team. As a key member of our Client Development team, you will be responsible for driving the growth and success of our luxury brand clients.Key ResponsibilitiesDevelop and execute strategic plans to drive sales growth and increase client successBuild and maintain strong...

  • Senior Client Relationship Manager

    Vor 4 Tagen

    Munich, Bayern, Deutschland think about IT GmbH Vollzeit

    Join Us as a Senior Client Relationship ManagerAt think about IT GmbH, we pride ourselves on being a leading systems house that is committed to innovation and the ongoing enhancement of our internal processes. Our dedication to utilizing cutting-edge technologies reflects our innovative mindset and strong customer focus. Exceptional IT services require the...