Head of Client Partnerships

vor 3 Wochen

Munich, Bayern, Deutschland VML South Africa Vollzeit

About VML South Africa: We are a leader in innovation and growth, merging creativity with technology to inspire diverse perspectives. Our legacy is built on a century of combined expertise, making us a unique growth partner that blends creative agency, consultancy, and technology.

Our Global Presence: With over 30,000 employees across 150+ offices in 64 markets, we foster a culture that values connection, belonging, and the strength of diversity. Our expertise covers the entire customer journey, providing insights in communications, commerce, consultancy, CRM, CX, data, production, and technology, delivering comprehensive solutions that drive impactful results.

Ideal Candidate:

As a Client Service Director at VML South Africa, you will be pivotal in connecting our international clients with internal teams and our partner ecosystem. Your primary responsibility will be to unite these stakeholders to help clients realize their business goals while expanding our service footprint and account size. You will achieve this by advising clients on their marketing and communications strategies and managing the delivery of top-tier marketing solutions that enhance revenue growth.

Key Responsibilities:
  • Identify client objectives and challenges, collaborating with your Core team to uncover opportunities.
  • Transform opportunities into sales to maximize client revenue and account presence.
  • Establish key performance indicators (KPIs) for client engagement and ensure effective account planning and forecasting.
  • Mentor and develop team members through coaching and career advancement initiatives.
  • Work closely with your Delivery Lead partner to ensure efficient and profitable service delivery.
Qualifications:
  • A minimum of 7 years of experience managing client relationships in an agency setting.
  • Proven track record of driving growth within client accounts across various service areas.
  • Direct responsibility for revenue and gross margin performance in a professional services environment.
  • Comprehensive understanding of marketing and communications service delivery.
  • Experience in modern marketing fields, including brand campaigns, martech platforms, CRM, and social media.
  • Ability to translate strategic business objectives into actionable plans and communicate effectively with all levels of client organizations and internal teams.
  • Strong account management and client service skills.
  • Adept at coaching, motivating, and developing team members.
What We Offer:
  • Inspiration and collaboration within a leading global digital agency network.
  • A diverse, multicultural international team.
  • Flexible working arrangements.
  • Employee benefits including a company bike and Gympass.
  • Voluntary contributions to the company pension fund.
  • Opportunities for continuing education and personal development.
  • Convenient location with excellent public transport access.
  • Part of the WPP Network, providing further training and career advancement opportunities.

Commitment to Inclusion: At VML South Africa, we are dedicated to creating an inclusive work environment that is rewarding and forward-thinking. Our initiatives in Inclusion, Equity & Belonging, along with the VML Foundation, reflect our commitment to making a positive impact in our communities. Our team is composed of creators, innovators, and thinkers who drive meaningful experiences that resonate in every interaction.

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