![VML South Africa](https://media.trabajo.org/img/noimg.jpg)
Head of Client Relations
vor 3 Wochen
About VML South Africa: We stand at the forefront of innovation and advancement in a rapidly changing landscape. Our legacy is built on decades of collective expertise, where creativity intertwines with technology, and diverse viewpoints spark inspiration. Following the merger of VMLY&R and Wunderman Thompson, we have established a new trajectory as a growth partner that embodies the essence of a creative agency, consultancy, and technology leader.
Our Global Presence: Our international family consists of over 30,000 professionals across more than 150 offices in 64 markets, each contributing to a culture that cherishes connection, inclusivity, and the strength of diversity. Our proficiency covers the entire customer journey, providing profound insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver comprehensive solutions that culminate in groundbreaking work.
Who We Seek:As a Client Service Director at VML South Africa, you will be pivotal in bridging our global clients, internal teams, and partner networks. Your mission will be to unite these stakeholders to help our clients realize their business goals while expanding our service impact and presence within the account. You will achieve this by advising clients on their marketing and communications landscape while creating, selling, delivering, and managing top-tier marketing and communications solutions to foster revenue growth.
Your Responsibilities:- Grasping client objectives and challenges while identifying opportunities in collaboration with your core team partners.
- Transforming opportunities into sales to maximize client revenue and service footprint.
- Establishing a core set of KPIs for engagement on your client portfolios and ensuring accounts are strategically planned and forecasted.
- Mentoring and developing team members through coaching and career advancement.
- Working closely with your Delivery Lead partner to ensure efficient and profitable service delivery.
- A minimum of 7 years of experience managing clients in an agency setting.
- A proven track record of driving growth within client accounts across various service dimensions.
- Direct responsibility for revenue and gross margin performance in a professional services environment.
- A comprehensive understanding of marketing and communications service delivery.
- Experience across diverse modern marketing domains, including brand and advertising campaigns, martech/platforms, CRM, and social media.
- Ability to translate strategic business objectives into actionable plans and effectively communicate these to all levels of client organizations and internally to your team.
- Strong general account management and client service capabilities.
- Adept at coaching, motivating, and developing a team.
- Engagement and inspiration within one of the leading global digital agency networks.
- An international, multicultural, and diverse workforce.
- Flexible working arrangements.
- Company-sponsored cycling program.
- Access to wellness programs.
- Voluntary contributions to the company pension scheme.
- Opportunities for ongoing professional and personal development.
- Central location with excellent public transport links.
- Part of the WPP Network, providing further training and career advancement opportunities.
At VML South Africa, we are dedicated to nurturing an inclusive work environment that is both fulfilling and career-enhancing. Our initiatives focused on Inclusion, Equity, and Belonging, along with the VML Foundation, reflect our commitment to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
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