Vice President of Customer Retention

vor 4 Wochen

Munich, Bayern, Deutschland FINN auto Vollzeit
Company Overview
FINN is revolutionizing mobility by providing enjoyable and sustainable car subscription services. Our platform offers a seamless e-commerce experience for car ownership while ensuring that all CO2 emissions are offset. We collaborate with top automotive brands globally and have successfully secured nearly €250m in equity from prominent international investors.

Your Role
As the Vice President of Customer Growth, you will be instrumental in shaping FINN's strategies for customer retention and expansion. Collaborating closely with the Chief Growth Officer, you will develop and implement a robust strategy focused on enhancing customer success and loyalty. You will lead our Customer Success teams, guaranteeing that our clients receive exceptional support and value from our services.

Your Benefits
  • This position is based in Munich, primarily requiring in-office attendance with some flexibility for remote work.
  • With significant growth opportunities, FINN offers a dynamic startup environment where you can thrive and tackle ambitious challenges within cross-functional teams.
  • Attractive compensation package, including a substantial equity stake in the company and a competitive pension plan.
  • Opportunities for professional development with a yearly budget allocated for personal growth.
  • Access to discounted gym memberships and appealing mobility options, including discounts on FINN vehicles.

Your Responsibilities
  • Recruit, lead, and nurture a high-performing retention and expansion team of over 20 members, fostering a culture of excellence and engagement.
  • Strategic Planning: Develop and execute retention and expansion initiatives for both B2B and B2C markets, with a particular emphasis on the Mid Market segment.
  • Data-Driven Insights: Leverage analytics to monitor performance, identify trends, and inform strategic decisions that enhance customer retention and growth. Own key performance indicators such as annual recurring revenue and retention rates.
  • Customer Success Management: Define our approach to customer success, ensuring a structured and results-oriented methodology that aligns with FINN's objectives.
  • Cross-Departmental Collaboration: Work alongside other teams to ensure the needs of our existing customers are met effectively.

Your Profile
  • A minimum of 4 years of leadership experience in a fast-paced organization, particularly in Customer Success or Key Account Management. B2B experience is essential; B2C experience is advantageous.
  • While industry experience is flexible, familiarity with products that involve recurring relationships and high-value transactions is preferred.
  • Highly organized, data-oriented, and results-driven, with a strong capacity to lead and motivate teams.
  • A hands-on leader with exceptional people skills, aligned with our core values: Aim High, Own It, Win Together, Embrace Openness, and Obsess about Customers.
  • A commitment to promoting a diverse and inclusive workplace.
  • High energy, strong work ethic, and a proactive approach.
  • Fluency in English and professional proficiency in German is required.

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