Vice President of Customer Engagement
vor 4 Wochen
FINN is revolutionizing mobility by providing enjoyable and sustainable solutions. Our flexible car subscription model delivers a seamless e-commerce experience for car ownership while offsetting all CO2 emissions. We are on a mission to establish the leading car subscription platform in Germany, collaborating with top automotive brands and backed by nearly €250m in equity from prestigious global investors.
Your Role
As the Vice President of Customer Growth, you will be instrumental in shaping FINN's strategies for customer retention and expansion. Collaborating closely with the Chief Growth Officer, you will craft and implement a holistic strategy focused on enhancing customer success and loyalty. You will oversee our Customer Success teams, ensuring our clients receive exceptional support and value from our services.
Your Benefits
- This position is based in Munich, primarily requiring in-office attendance with some flexibility for remote work.
- FINN offers significant growth opportunities, enabling you to thrive in a dynamic startup environment with ambitious cross-functional challenges.
- Competitive compensation, substantial equity participation, and a compelling pension plan.
- Ample opportunities for professional growth and an annual personal development budget.
- Access to discounted gym memberships and attractive mobility options, including discounts on FINN vehicles.
Your Responsibilities
- Recruit, lead, and nurture a high-performing retention and expansion team of over 20 members, fostering a culture of excellence and engagement.
- Develop and execute retention and expansion strategies targeting both B2B and B2C markets, with a focus on the Mid Market segment.
- Leverage data analytics to monitor performance, identify trends, and inform strategic decisions that drive customer retention and growth, owning key performance indicators such as annual recurring revenue and retention rates.
- Define our approach to customer success, ensuring a structured and results-oriented strategy that aligns with FINN's objectives.
- Collaborate with various departments to ensure the needs of our existing customers are effectively met.
Your Profile
- A minimum of 4 years of leadership experience in a fast-paced environment, specifically in Customer Success or Key Account Management. B2B experience is essential; B2C experience is advantageous.
- While industry experience is flexible, familiarity with products involving recurring relationships and high-value transactions is preferred.
- Highly organized, data-driven, and results-oriented, with a strong capacity to lead and motivate teams.
- A hands-on leader with exceptional people skills, embodying our core values: Aim High, Own It, Win Together, Embrace Openness, and Obsess about Customers.
- A commitment to promoting a diverse and inclusive workplace.
- High energy, strong work ethic, and a proactive mindset.
- Fluency in English and professional proficiency in German.
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Vice President of Customer Engagement
vor 4 Wochen
Munich, Bayern, Deutschland FINN auto VollzeitCompany OverviewFINN is revolutionizing mobility by making it enjoyable and sustainable. We provide flexible car subscription services that offer a seamless e-commerce experience for car ownership while offsetting all CO2 emissions. Our mission is to establish the leading car subscription platform in Germany, collaborating with top automotive brands and...
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Vice President of Customer Engagement
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