Aktuelle Jobs im Zusammenhang mit Vice President of Customer Engagement - Munich, Bayern - FINN auto
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Vice President Global Operations Manager
vor 1 Monat
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Vice President Global Operations
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Vice President Global Operations
vor 4 Wochen
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Assistentin für Executive Vice President Marketing
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Senior Vice President of Business Information Technology
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Vice President of Customer Engagement
vor 3 Monaten
FINN is revolutionizing mobility by providing enjoyable and sustainable car subscription services. We offer a seamless e-commerce experience for car ownership while offsetting all CO2 emissions. With a robust funding of nearly €250m from leading global investors, we are on a mission to establish the most favored car subscription platform in Germany.
Your Role
As the Vice President of Customer Growth, you will be pivotal in steering FINN's strategies for customer retention and expansion. Collaborating closely with the Chief Growth Officer, you will craft and implement a thorough strategy focused on enhancing customer success and loyalty. Your leadership will guide our Customer Success teams, ensuring our clients receive exceptional support and value from our services.
Your Benefits
- This position is based in Munich, primarily requiring in-office presence with some flexibility for remote work.
- With significant growth opportunities, FINN offers a dynamic startup environment that encourages rapid development and success in cross-functional teams.
- Attractive compensation package, including a substantial equity stake in the company and a competitive pension plan.
- Opportunities for personal growth with an annual development budget.
- Access to discounted gym memberships and appealing mobility options.
Your Responsibilities
- Recruit, lead, and nurture a high-performing retention and expansion team of over 20 members, fostering a culture of excellence and engagement.
- Develop and execute retention and expansion strategies targeting both B2B and B2C markets, with a focus on the Mid Market segment.
- Leverage data analytics to monitor performance, identify trends, and inform strategic decisions that drive customer retention and growth. Own key performance indicators, including annual recurring revenue and retention rates.
- Shape the customer success approach to ensure it is structured and aligned with FINN's objectives.
- Collaborate with various departments to meet the needs of existing customers effectively.
Your Profile
- Over 4 years of leadership experience in a high-growth environment, specifically in Customer Success or Key Account Management. B2B experience is essential; B2C experience is advantageous.
- While industry experience is flexible, familiarity with products that involve recurring relationships and high-value transactions is preferred.
- Highly organized, data-driven, and results-oriented with a strong ability to inspire and lead teams.
- Hands-on leader with a commitment to our core values: Aim High, Own It, Win Together, Embrace Openness, and Obsess about Customers.
- Dedication to promoting a diverse and inclusive workplace.
- High energy, strong work ethic, and a proactive approach.
- Fluency in English and professional proficiency in German is required.
