Aktuelle Jobs im Zusammenhang mit Vice President of Customer Engagement - Munich, Bayern - FINN auto
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Vice President Global Operations Manager
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Vice President Global Operations
vor 4 Wochen
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Assistentin für Executive Vice President Marketing
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Senior Vice President of Business Information Technology
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Vice President of Customer Engagement
vor 3 Monaten
FINN is revolutionizing mobility by making it enjoyable and sustainable. We provide flexible car subscription services that offer a seamless e-commerce experience for car ownership while offsetting all CO2 emissions. Our mission is to establish the leading car subscription platform in Germany, collaborating with top automotive brands and backed by nearly €250m in equity from prominent global investors.
Your Role
As the Vice President of Customer Growth, you will be instrumental in shaping FINN's strategies for customer retention and expansion. Collaborating closely with the Chief Growth Officer, you will craft and implement a holistic strategy designed to enhance customer success and loyalty. You will oversee our Customer Success teams, ensuring that our clients receive exceptional support and value from our services.
Your Benefits
- This position is based in Munich, requiring primarily in-office attendance with the option for remote work as necessary.
- FINN offers significant growth opportunities, allowing you to thrive in a dynamic startup environment filled with ambitious challenges across various teams.
- Competitive compensation, substantial equity stake in the company, and a comprehensive pension plan.
- Ample opportunities for professional development, including a yearly personal development budget.
- Access to discounted gym memberships and attractive mobility options, including discounts on FINN vehicles.
Your Responsibilities
- Recruit, lead, and nurture a high-performing retention and expansion team of over 20 members, fostering a culture of excellence and engagement.
- Develop and execute retention and expansion strategies targeting both B2B and B2C markets, with a focus on the Mid Market segment.
- Leverage data analytics to monitor performance, identify trends, and inform strategic decisions that enhance customer retention and growth, while owning key performance indicators such as ARR and retention rates.
- Establish a structured and outcome-oriented approach to customer success that aligns with FINN's objectives.
- Collaborate with cross-functional teams to ensure the needs of existing customers are met effectively.
Your Profile
- A minimum of 4 years of leadership experience in a high-growth environment, particularly in Customer Success or Key Account Management, with B2B experience being essential.
- While industry experience is flexible, familiarity with products that involve recurring relationships and high-value transactions is preferred.
- Highly organized, data-driven, and results-oriented, with a strong ability to inspire and lead teams.
- A hands-on leader who embodies our core values: Aim High, Own It, Win Together, Embrace Openness, and Obsess about Customers.
- A commitment to promoting a diverse and inclusive workplace.
- High energy, strong work ethic, and a proactive approach.
- Fluency in English and professional proficiency in German is required.
