> Customer Success
vor 6 Monaten
Join our movement and vision for cities without traffic jams, less CO2 and therefore better air and quality of life for everyone by creating a new mobility experience to support a sustainable lifestyle
You love to make our B2B and B2C Customers happy?
You are an organized and efficient team player, eager to be responsible for administrative duties and driving our customer success experience.
To be a successful Customer Success & Operations Manager, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication competencies, customer service experience and be able to abstract and solve problems as well as be willed and able to understand and optimize operations processes.
Tasks- You will consult customers via our help center email & if needed via phone
- You will support our customers in the whole process of our services
- You will communicate with our partners to provide the best customer service possible and solve all of our customers' challenges
- You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Moovster product every day
- You will play an active part in finding ways to continuously improve our customer satisfaction score
- Next to this you will setup, run, maintain and proactively improve our daily, weekly and monthly operations of our services:
- Maintain the full overview of ongoing operational topics concerning our products and services
- Ensure our high data quality requirements are always met by supervising our automated processes (you will be the human in the loop), and proactively come up with ideas for improvement
- Take part in internal product testing and ensure the contents of our products stay fresh and engaging as our products evolve
- Set up and edit new and existing customers on our platform
- Improve internal documentation regarding operations and customer support processesInvent new processes as new products and features are introduced
- Fluent in German (both written and spoken)
- Fluent in English (both written and spoken)
- You are a highly organised person with the ability to maintain overview of large amounts of data
- You are willing to take ownership and proactively responsibility of topics, and you are never satisfied with low-quality outcome
- You are an analytical thinker and problem-solver who embraces both simple and complex challenges
- Proficiency in Excel is a must
- Experience with searching in databases and writing simple SQL is a plus
- Fulltime, starting as soon as possible
- An experienced, highly motivated and fun team to learn and grow together
- Have the flexibility to work from anywhere anytime: a great office, from home or even from the beach, we value work-life-balance to coordinate business, family and private stuff perfectly according your needs
- Of course you get a free Moovster Mobility Budget to get around
- JobRad is an additional attractive Employee Benefit we offer
- And all this greatness comes with an attractive compensation package
Our team
We are a highly motivated multicultural team with a passion for technology, mobility and a modern, sustainable lifestyle. We don’t hesitate to disrupt anything previously seen and try to use data and customer insights as the basis of all our decisions. We are constantly getting our hands dirty, we are close to our customers and we want to grow as a team with one focus: Creating an outstanding customer experience – and we can’t wait having you on board Join the Moovster movement
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity makes us better.
-
Customer Success Manager
vor 1 Monat
Munich, Bayern, Deutschland MongoDB VollzeitMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and maintaining strong relationships with our customers, understanding their business needs, and providing strategic guidance to help them achieve their goals.The ideal candidate will have a...
-
Werkstudent in Customer Success Operations
vor 5 Monaten
Munich, Deutschland Delicious Data GmbH VollzeitAls Werkstudent\*in Customer Success Operations Associate (m/w/d) arbeitest du eng mit dem Leiter unseres Customer Success Teams zusammen und unterstützt bei der Optimierung und Skalierung unserer Customer Success Prozesse. Aufgaben - Unterstützung bei der Implementierung von Optimierungsmaßnahmen in unseren Customer Success Prozessen, um Effizienz,...
-
Customer Success Transformation Lead
vor 1 Monat
Munich, Bayern, Deutschland Carly VollzeitAs a key member of the Carly team, you will play a pivotal role in driving customer satisfaction and success. Leveraging data-driven insights, you will optimize customer support processes, streamline workflows, and champion a culture of continuous improvement. Your expertise will set new benchmarks in customer success excellence and the Carly customer...
-
Customer Success Professional
vor 3 Wochen
Munich, Bayern, Deutschland Secfix VollzeitAbout the RoleWe are seeking a highly motivated Customer Success Manager to join our team at Secfix. As a Customer Success Manager, you will be responsible for managing the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support.Key Responsibilities:Drive customer adoption and ensure...
-
Director, Customer Success Dach
vor 6 Monaten
Munich, Deutschland Workday VollzeitYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Teamlead Customer Success
vor 6 Monaten
Munich, Deutschland Jameda VollzeitCompany Description Jameda is Germany's market leader and largest doctor-patient platform. As part of the DocPlanner Group, the leading global unicorn healthcare platform, supported by investors such as Goldman Sachs, Target Global and others, we help 130,000 doctors and clinics worldwide. Over 80 million patients in 13 countries find the right doctor and...
-
Customer Success Specialist
vor 3 Monaten
Munich, Deutschland MotorK VollzeitMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.We are on a fast and ambitious trajectory and serving 90% of the...
-
Senior Customer Success Manager mfd
vor 4 Wochen
Munich, Deutschland Carly VollzeitAs the Senior Customer Success Manager your mission is to lead a dynamic transformation in customer satisfaction. Utilizing datadriven strategies youll streamline workflows optimize customer support processes and champion a culture of continuous improvement. Your expertise will set new benchmarks in customer success excellence and the Carly customer journey...
-
Customer Success Manager
vor 3 Monaten
Munich, Deutschland ThunderSoft Europe VollzeitJob overviewThe Customer Success Manager (CSM) in the EU region plays a critical role in ensuring the success, satisfaction, and growth of ThunderSoft’s client portfolio, particularly in the IT outsourcing space. This role requires expertise in managing client relationships, delivering high-value solutions, and leveraging sales skills to expand...
-
Customer Success Executive
vor 6 Monaten
Munich, Deutschland Cybereason Vollzeit**About the Company** Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks. Talking of technology, we posted the best results in the history of MITRE ATT&CK Evaluations. We have the technology, and now we are looking to expand our talent! - Come and talk to us about joining a...
-
Customer Success Manager
vor 1 Monat
Munich, Deutschland comstruct ICT GmbH VollzeitIhre Aufgabencomstruct ist ein schnell wachsendes Start-up in der Bauindustrie. Werde als Customer Success Manager (m/f/x) Teil unseres Teams und begleite deine eigenen Kunden vom Onboarding der ersten Baustelle bis zum Rollout mehrerer Features. Dabei bist du die zentrale Ansprechperson für deine Kunden und verantwortlich für ihren Erfolg. Lege zusammen...
-
Customer Success Consultant
vor 4 Wochen
Munich, Bayern, Deutschland SOFICO VollzeitAbout the RoleWe are seeking a skilled and experienced Customer Success Consultant to join our team at Sofico. As a key member of our multidisciplinary unit, you will play a vital role in delivering solutions to our customers and ensuring their ongoing success.Key Responsibilities:Act as the primary point of contact for customers regarding questions and...
-
Customer Success Manager
vor 6 Monaten
Munich, Deutschland CoffeeCup VollzeitHey! Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...
-
Customer Success Manager
vor 6 Monaten
Munich, Deutschland CoffeeCup VollzeitHey! Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...
-
Team Lead Customer Success
vor 7 Monaten
Munich, Deutschland Wemolo Vollzeit**What to expect**: - ** Team Management**: Lead, mentor, and support a team of international Customer Success Managers to achieve excellent performance and professional growth - ** Strategic Leadership**: Develop and execute customer success strategies that drive customer satisfaction and loyalty - ** Scale Initiatives**: Identify and implement initiatives...
-
Senior Customer Success Manager
vor 4 Wochen
Munich, Bayern, Deutschland Flowers-Software GmbH VollzeitDeine RolleBei Flowers-Software GmbH suchst du eine Herausforderung, die deine Fähigkeiten und dein Engagement in der Kundenbindung unter Beweis stellt. Als Senior Customer Success Manager bist du ein wichtiger Teil unseres Revenue-Teams und trägst maßgeblich zum Erfolg unserer Kunden und unserem Unternehmen bei. Deine Aufgabe besteht darin, langfristige...
-
Head of Customer Success, Emea
vor 6 Monaten
Munich, Deutschland Miro Vollzeit**About the Team**: The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSMs work with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates. **About the Role**: Miro is looking...
-
Werkstudent:in Customer Success
vor 5 Monaten
Munich, Deutschland Alasco Vollzeit**Werkstudent:in Customer Success (m/w/d)** **Unsere große Mission ist es die Immobilienbranche auf Augenhöhe mit den führenden, digitalen Industrien zu bringen und sie dabei zu unterstützen nachhaltiger zu werden!** **Du suchst nach einer Chance zu wachsen und willst Dich einem fantastischen Team voller Frontrunner anschließen?** **Unser Customer...
-
Team Lead, Customer Success Management
vor 6 Monaten
Munich, Deutschland Mapp Digital VollzeitWe are looking for an engaged and experienced Team Lead for our Customer Success Management (CSM) team. In this role, you will be responsible for leading and developing a team of CSMs with a focus on revenue growth, license renewals, and customer retention. You excel in a data-driven approach, demonstrate empathy in dealing with your team and customers, and...
-
Customer Success Manager
vor 1 Monat
Munich, Bayern, Deutschland Predium VollzeitYour MissionAs a seasoned Customer Success Manager, you will be instrumental in crafting exceptional customer experiences that drive long-term satisfaction and retention. Collaborating closely with our Product and Sales teams, you will develop and implement scalable solutions that meet the evolving needs of our customers.Your ResponsibilitiesYou will...