Director, Customer Success Dach
vor 5 Monaten
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Customer Success is a key role to ensure Workday’s customer happiness and success. In this role, you will be a key player in supporting our customers on their Workday journey. CSM’s are advisers and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.
They are responsible for leading a number of customers, supporting them through regular checkpoints and developing important relationships representing Workday offering to our clients in collaboration with our Customer base team. You are part of a phenomenal Services team, working across the DACH region, having great control of your own schedule and customer interactions.
About the Role
The Customer Success Manager (CSM) is Workday’s bridge between our Professional Services and Production Services teams.
As a Director of the named CSM team, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will provide both management and technical leadership. Selects, develops, and evaluates team members to ensure the efficient operation of the function.
What you’ll be doing:
- Attracting, hiring and retaining a group of Customer Success Managers- Establishing a trusted adviser relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our products and services.- Working with the sales organisation to ensure every customer in EMEA DACH region renews their subscription with Workday- Positioning and selling Customer Success service offerings to prospects- Handling overall responsibility for owning the customer relationship in the region- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.- Working closely with Professional Services to identify new opportunities and facilitate transitions following initial or follow-on deployments.- Developing programs around improving the customer’s life in production
About You
Basic Qualifications-
- 7+ years account management skills in managing customers and providing customer support
Other Qualifications- Shown success and vertical familiarity within consulting or software as a service is strongly preferred.- Experience building and leading a consulting or customer success type organisation.- Strong management and business skills along with a shown multi-year track record in closing add-on business.- Proven record of developing customer visions for 3-5-year solution roadmaps- Possess excellent follow-up skills with phenomenal attention to detail- Ability to perform comfortably in a fast-paced, high-intensity work environment- Excellent communication and presentation skills along with content development skills- Consistent record of collaborating and building positive relationships with customers especially at the Executive level.- Proven track record of aligning across corporate functions (e.g., Professional Services, Product Management).- Fleuncy in German and English is essential
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process
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