![Paymenttools](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
vor 4 Wochen
Paymenttools is on a mission to transform the payment landscape for retailers in Europe. With more than 4,4 billion visitors per year in our more than 15,000 stores and travel agencies in 21 countries we know exactly what consumers and merchants need when exchanging goods for money. We strongly believe in making payments seamless and invisible, linking them with value added services within the framework of a reliable identity service. Our mantra: #wesolvepayn. We blend cutting-edge technology with stringent security to protect sensitive payment data while nurturing innovation in a cloud-native tech environment.
We are looking for our next Customer Success Manager to join the Customer Success team. You will be part of driving Paymenttools’ success with new and existing customers. Gaining their trust, solving their issues, and ensuring smooth operations is your driving force. Customer Success Managers work closely with Customer Support, Product, Engineering, and stakeholders. You will have the opportunity to help build the best practices and processes for our growing Customer Success team.
Your Tasks:- Manage rollout projects for customers, including project management and customer communication
- Handover into the operational customer support process after rollout
- Identify customer needs and develop solutions to optimize their experience
- Ensure customer satisfaction through proactive support and issue resolution
- Identify customer needs and develop solutions to optimize their experience
- Monitor and analyze customer data to measure performance and take appropriate actions for improvement
- Collaborate closely with internal teams to understand customer requirements and ensure they are met
- Conduct training and workshops for customers to enhance their product knowledge and effectiveness
- Previous project management experience is a must
- Analytical skills that enable you to interpret data and derive insights for improving customer performance
- Targeted customer communication, you are a great communicator and liaise between the business and customer effectively
- Excellent interpersonal and communication skills to effectively interact with customers at all levels
- Team orientated and ability to work in a dynamic environment
- Experience in the area of e-commerce or rollout software projects would be a plus
- Technical knowledge is an advantage but not required (in regards to payment processes)
- You are fluent, engaging and to the point in written and spoken German and English at all levels of the organization
- Deutschland ticket, subsidized subscription
- 1.000 euro annual learning and development budget + internal training platforms
- Discounts on travel, fashion, technology, and more through our corporate benefits
- REWE discount card for REWE group retailers
- JobRad, affordable bicycle leasing
- Company pension plan
- Insurance services
- Hybrid working environment
- Flexible working hours that fit your workflow, your time matters
- Responsibility from day one
- Work with modern and agile software such as Google Workspace, Slack, Asana, Jira, Lattice, Miro and Confluence
- Company events including Hackathons and Company Days
- Ask us more about these
-
Customer Success Manager
vor 4 Wochen
Cologne, Deutschland FFP International Search VollzeitCustomer Success ManagerKundenbetreuungsmanagerUnser Kunde sucht einen erfahrenen Kundenbetreuungsmanager (Customer Success Manager, CSM), der sich einem Team anschließt, um einige ihrer größten, wichtigen Konten zu verwalten. Sie werden starke Führungskräftebeziehungen mit Schlüsselinteressengruppen aufbauen und sicherstellen, dass Lösungen die...
-
Customer Success Manager
vor 4 Wochen
Cologne, Deutschland Paymenttools VollzeitPaymenttools is on a mission to transform the payment landscape for retailers in Europe. With more than 4,4 billion visitors per year in our more than 15,000 stores and travel agencies in 21 countries we know exactly what consumers and merchants need when exchanging goods for money. We strongly believe in making payments seamless and invisible, linking them...
-
Customer Success Manager
vor 4 Wochen
Cologne, Deutschland Paymenttools VollzeitPaymenttools is on a mission to transform the payment landscape for retailers in Europe. With more than 4,4 billion visitors per year in our more than 15,000 stores and travel agencies in 21 countries we know exactly what consumers and merchants need when exchanging goods for money. We strongly believe in making payments seamless and invisible, linking them...
-
Customer Success Manager
Vor 5 Tagen
Cologne, Deutschland OVHcloud VollzeitWithin your #OneTeamYou will be in charge to secure adoption and drive customer satisfactionYou will build customer loyalty to fight churnYou will reduce Time-to-Value for OVHcloud’s customersYou will increase account income through cross-selling & upsellingYou will bring the voice of the customer and advocate him within OVHcloudYour main responsibilities...
-
Customer Success Manager
Vor 5 Tagen
Cologne, Deutschland DR Deutsche Recycling Service GmbH VollzeitDie Deutsche Recycling ist ein unabhängiges, international agierendes, inhabergeführtes Unternehmen, das in den Bereichen Elektrogesetz / WEEE, Verpackungs- und Batteriegesetz zuhause ist. In und für Deutschland, aber vor allem auch international / weltweit stehen wir Ihnen beratend zu diesen Themen zur Seite. Als Full-Service-Gesellschaft übernehmen wir...
-
Customer Success Operations Manager
vor 4 Wochen
Cologne, Deutschland SoSafe GmbH VollzeitWe're seeking a dynamic and experienced Revenue Operations Manager – Customer Success to help shape and execute the Operations strategy of our Customer Success department, which includes Customer Success Management, Implementation, and Customer Support, and co-own all processes related to our Customer Lifecycle. Your focus will be working together with the...
-
Customer Success Operations Manager
vor 1 Monat
Cologne, Deutschland SoSafe GmbH VollzeitWe're seeking a dynamic and experienced Revenue Operations Manager – Customer Success to help shape and execute the Operations strategy of our Customer Success department, which includes Customer Success Management, Implementation, and Customer Support, and co-own all processes related to our Customer Lifecycle. Your focus will be working together with the...
-
Customer Success Lead
vor 1 Tag
Cologne, Deutschland niostem VollzeitCompany niostem’s mission is to enable healthier and more fulfilling lives by creating smart wearable technology that unlocks the regenerative potential of the human body. Our first product is the worlds first device to regrow hair. Our approach is revolutionary and based on our own research at the Max Planck Institute We are a start-up from Cologne and...
-
Customer Success Specialist
Vor 4 Tagen
Cologne, Deutschland align technology VollzeitAbout this opportunity As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries....
-
Customer Success Manager
vor 1 Monat
Cologne, Deutschland gridscale GmbH VollzeitDu brennst dafür, durch zielgerichteten, direkten Kund:innenkontakt eine exzellente Customer Journey sicherzustellen? Mit technisch anspruchsvollen Kund:innen bist Du bereits vertraut und Du begeisterst Dich selbst für neue Technologien und Entwicklungen im Cloud-Umfeld?Als Customer Success Manager:in bist Du für das Onboarding unserer Neukund:innen...
-
Customer Success Specialist
vor 2 Monaten
Cologne, Deutschland Align Technology VollzeitAbout this opportunity As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries....
-
Customer Success Specialist
vor 4 Wochen
Cologne, Deutschland Align Technology VollzeitAbout this opportunity As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries....
-
Customer Success Lead
Vor 3 Tagen
Cologne, Deutschland niostem VollzeitCompanyniostem’s mission is to enable healthier and more fulfilling lives by creating smart wearable technology that unlocks the regenerative potential of the human body.Our first product is the world's first device to regrow hair.Our approach is revolutionary and based on our own research at the Max Planck InstituteWe are a start-up from Cologne and are...
-
Customer Success Manager
vor 1 Monat
Cologne, Deutschland SoSafe GmbH VollzeitAbout Us We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, we are disrupting the status-quo of Cyber Security. Backed by strong VC funding by those such as Highland Europe and Global Founders Capital, we are looking for more motivated team players who will assist us with...
-
Customer Success Manager
vor 4 Wochen
Cologne, Deutschland SoSafe GmbH VollzeitAbout Us We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, we are disrupting the status-quo of Cyber Security. Backed by strong VC funding by those such as Highland Europe and Global Founders Capital, we are looking for more motivated team players who will assist us with...
-
Customer Success Manager
vor 4 Wochen
Cologne, Deutschland UNICEPTA GmbH VollzeitCustomer Success Manager (m/w/d) bei UNICEPTA GmbH | softgarden View job here Customer Success Manager (m/w/d) Vollzeit Köln, Deutschland Hybrid Mit Berufserfahrung ...
-
Customer Success Manager
vor 4 Wochen
Cologne, Deutschland UNICEPTA GmbH VollzeitCustomer Success Manager (m/w/d) bei UNICEPTA GmbH | softgarden View job here Customer Success Manager (m/w/d) Vollzeit Köln, Deutschland Hybrid Mit Berufserfahrung ...
-
Customer Success Manager
vor 4 Wochen
Cologne, Deutschland Catch GmbH VollzeitDas erwartet Dich bei uns:Individuelle Einarbeitungsphase.Spannende und abwechslungsreiche Tätigkeiten.Moderne Tools und neueste Software-Lösungen.Modernes Büro in Top-Lage in Köln.Freie Gestaltung von Arbeitszeiten inkl. Home-Office.Aufstiegsmöglichkeit zum Head of Customer Success In stark wachsendem Startup.Überdurchschnittliche...
-
Customer Success Manager
vor 1 Monat
Cologne, Deutschland Catch GmbH VollzeitDas erwartet Dich bei uns:Individuelle Einarbeitungsphase.Spannende und abwechslungsreiche Tätigkeiten.Moderne Tools und neueste Software-Lösungen.Modernes Büro in Top-Lage in Köln.Freie Gestaltung von Arbeitszeiten inkl. Home-Office.Aufstiegsmöglichkeit zum Head of Customer Success In stark wachsendem Startup.Überdurchschnittliche...
-
Customer Success Manager
vor 2 Wochen
Cologne, Deutschland Redcare Pharmacy VollzeitCustomer Success Manager (m/f/d) / Account Manager (m/w/d)Be in the center of it, instead of just being there! As a Customer Success Manager (m/f/d) / Account Manager (m/f/d), you will lead our sellers to success and play a key role in the establishment, development and growth of our company.For this position it's necessary that you speak Flemish/Dutch and...