Customer Success Intern mwd
vor 4 Wochen
- Strategic Relationship Building: Develop and maintain strong strategic relationships with key stakeholders at client organizations to understand their business goals and ensure rapitags solutions align with their objectives.
- Customer Onboarding and Training: Lead the onboarding process for new customers providing indepth training sessions to ensure a seamless integration and successful adoption of rapitags technology.
- Data Analysis and Insights: Utilize customer usage data to identify trends measure key performance indicators and provide actionable insights to both customers and internal teams. Proactively recommend improvements to enhance the customer experience.
- Customer Advocacy: Act as the voice of the customer within rapitag advocating for their needs and collaborating with internal teams to prioritize and address customer concerns or feature requests.
- Renewal Management: Work closely with the sales team to manage customer renewals and expansions. Ensure timely communication with customers regarding contract renewals upsell opportunities and additional services.
- Issue Resolution: Proactively identify and address customer issues or concerns working closely with technical support and product teams to find prompt and effective solutions.
- Fluency in German and English: Strong proficiency in both languages with the ability to communicate effectively and build relationships with customers in a bilingual environment.
- Customer Success Experience: Preferably first experience in a customer success or account management role preferably in the technology or SaaS industry.
- Communication Skills: Exceptional verbal and written communication skills with the ability to articulate complex concepts clearly and concisely.
- Analytical Skills: Strong analytical mindset with the ability to interpret customer data and draw meaningful insights to inform decisionmaking.
- Adaptability: Ability to thrive in a fastpaced and dynamic environment adapting to changing priorities and customer needs.
- Team Collaboration: Collaborative spirit with the ability to work effectively across crossfunctional teams to ensure customer success.
- Retail Technology Knowledge (Optional): Familiarity with retail technology concepts and solutions would be a plus but not mandatory. A genuine interest in learning and understanding these concepts is essential.
Join us in shaping the future of retail technology and enjoy the following perks:
- Be Part of the Core Team: Contribute to a young and dynamic tech startup with ambitious goals to become a world market leader in safety technology.
- Recognition and Compensation: Receive an attractive salary a permanent contract and the opportunity to shape a growing company from the ground up.
- Work Flexibility: Enjoy flexible working hours and the option for remote/home office work.
- Office Location: Work from our office in the heart of Munich (Giesing) with various restaurants within walking distance.
- Independence: Have the freedom for your ideas work style and responsibilities with short decisionmaking processes.
- Enjoyment: Access free fruits and beverages in our office and participate in regular team events.
- More to Explore: Experience an open trusting atmosphere take advantage of professional development opportunities receive feedback in a collaborative team and engage with industry experts and digital pioneers.
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