Customer Insights Manager
vor 3 Wochen
Customer Insights Manager (f/m/d)
To support our Customer Experience team we are searching for a Customer Insights Manager (f/m/d) to be based in our Munich office.
WHAT WILL YOU DO
Conduct in-depth interviews and focus groups with high-end luxury customers to gather insights into preferences and experiences. Monitor luxury market trends, competitor actions, and customer sentiment to guide brand strategy. Develop customized questionnaires and surveys to capture high-value insights for product and service enhancements. Leverage CSAT capabilities, including NPS, at our disposal, with the ability to propose and deploy these tools effectively to enhance customer satisfaction and drive continuous improvement Generate periodic customer insights reports, including data on trends, behaviors, and actionable recommendations. Create detailed customer journey maps based on interactions, feedback, and research to identify touchpoints and areas for improvement Collaborate cross-functionally with teams like CRM, Marketing, and Personal Shopping to ensure customer insights support business objectives.
WHO YOU ARE
Experienced in customer research, data analysis, and reporting, ideally within the luxury sector. Proficient in crafting data-driven reports and translating insights into strategic recommendations. Skilled communicator, capable of engaging both high-end customers and internal stakeholders. Passionate about luxury customer experience, with a deep understanding of high-end customer expectations. Detail-oriented and organized, ensuring accuracy in data and clarity in reporting. Proactive and solution-oriented, always seeking ways to enhance the customer experience. Holder of a Bachelor’s degree (Master’s preferred) in Marketing, Business, or related field, with 5+ years of relevant experience in luxury or high-end brands. Fluent in English, plus one additional language such as German, French, Arabic, or Chinese.
WHAT WE OFFER
Up to 32 days of holiday, depending on the length of service, starting with 28 days Mobile office with up to 40% of your total contracted hours (job and position permitting) 10 days/year of mobile office abroad in EU-countries (job and position permitting) Language & e-learning courses Staff discount of up to 30% Company pension scheme Discounted membership for selected sports platforms & gyms Discounted travel card Access to LinkedIn Learning Individual support on mental health & well-being (e.g. compatibility work and family life) Social Day Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
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