Customer Experience Manager

Customer Experience SpecialistMaersk is seeking a Customer Experience Specialist to manage end-to-end customer experience within the assigned scope in SCM, in compliance with relevant company procedures and agreements with customer. The ideal candidate will have a strong understanding of logistics and customer service, with the ability to prioritize tasks...

About Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a vessel capacity of 2.2 million TEU. The company has around 13,500 employees and 400 offices in 139 countries. Hapag-Lloyd offers a range of services, including liner shipping, terminal and infrastructure management, and logistics.Job...

At Maersk, we are redefining the boundaries of possibility in integrated logistics. As a Customer Experience Consultant, you will be part of a great diverse team that works together to shape the future of global trade and logistics.Key ResponsibilitiesOwns and manages the customer experienceHas responsibility for end-to-end customer experience and inland...

We are seeking a skilled Product Manager to lead the development of our customer experience in our apps and website. As a key member of our App & Web Team, you will work closely with developers and UX/UI designers to own new feature launches from start to finish.Key Responsibilities:Product Improvement & Feature Delivery: Identify opportunities to enhance...

About the Role:We are seeking a highly skilled Customer Experience Specialist to join our team at Maersk. As a key member of our commercial organization, you will be responsible for managing end-to-end customer experience within the assigned scope in SCM, in compliance with relevant company procedures and agreements with customers.Key Responsibilities:Manage...

About the Role:We are seeking a highly skilled Customer Experience Partner to join our team at Maersk. As a key member of our commercial organization, you will be responsible for managing end-to-end SCM customer portfolios, with a focus on transportation management and financial operations.Key Responsibilities:Manage a wide range of stakeholders across GSC...

Hapag-Lloyd AG is seeking a highly skilled Customer Experience Manager to join our team in Hamburg. As a key member of our Customer Experience department, you will play a crucial role in supporting various projects related to our Hapag-Lloyd 2030 strategy.Our company is committed to delivering exceptional quality service to our customers, and we are looking...

About the Role:We are seeking a skilled Senior Customer Experience Director to lead our customer support organization and drive exceptional service delivery for our business partners and B2C customers. As a key member of our leadership team, you will be responsible for managing a team of Technical Account Managers and B2C support agents, ensuring a seamless...

Job Title: Customer Experience ConsultantAbout the Role:At Maersk, we are redefining the boundaries of possibility through innovation and transformation. As a Customer Experience Consultant, you will play a key role in setting new standards for efficiency, sustainability, and excellence.Key Responsibilities:- Collaborate with cross-functional teams to...

Job SummaryMaersk is seeking a highly skilled Customer Experience Specialist to join our team in Hamburg or Bremen. As a key member of our SCM organization, you will be responsible for managing end-to-end customer portfolios, with a focus on transportation management and financial operations.Key Responsibilities• Manage a wide range of stakeholders across...

We are seeking a skilled Product Manager to drive customer experience innovation in our e-commerce platform.The ideal candidate will have a deep understanding of technology, business processes, and functional dependencies, with a proven track record in the e-commerce industry.Key responsibilities include:Product Improvement & Feature Delivery: Identify...

Transforming Consumer Experience at BATWe are seeking a talented Consumer Experience Manager to join our team at British American Tobacco. As a key member of our marketing team, you will be responsible for leading the development and execution of 360-degree campaigns that drive customer engagement and brand loyalty.Key Responsibilities:Develop and implement...

Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Simon-Kucher. As a key member of our team, you will be responsible for designing and executing customer success plans, enabling our clients to become successful with our software and providing insights on tool usage and performance.You will develop and lead...

About the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a key member of our customer success team, you will be responsible for driving customer satisfaction, growth, and retention in the region.Key ResponsibilitiesPartner with sales teams to complete comprehensive sales transition processes.Operate as a...

Key Responsibilities:As a key member of the Customer Experience department, you will be responsible for supporting various projects related to the Hapag-Lloyd 2030 strategy. This includes leading or supporting programs within the areas of customer service excellence, digital product adoption, and collaboration with commercial business units to create a...

About Jimmy FairlyJimmy Fairly is a forward-thinking eyewear brand that revolutionizes the optical industry with its unique approach to style, quality, and affordability. Founded in 2010 by Antonin Chartier, we have established ourselves as a leading player in Europe and the UK with over 100 stores across these regions.Our MissionWe are committed to...

Project Coordination and Customer ExperienceHapag-Lloyd AG is seeking a highly motivated and detail-oriented individual to join our team as a Project Coordinator Customer Experience. In this role, you will be responsible for coordinating projects in the area of customer service products, including booking, documentation, customs, import, and invoice. You...

About the RoleAs a Senior Customer Success Manager at OneStream Software, you will be responsible for driving customer success and growth within our enterprise customer base. This role requires a strong understanding of customer needs and a proven ability to develop and execute strategic plans to meet those needs.Key ResponsibilitiesDevelop and execute...

Project Coordination Customer ExperienceHapag-Lloyd AG is seeking a highly motivated and organized individual to support our project teams in the area of customer service products. As a Project Coordinator Customer Experience, you will be responsible for updating and consolidating internal reports, monitoring project progress, and addressing anticipated...

Job SummaryAs a highly skilled Customer Support Manager, you will be responsible for leading and developing the Customer Support team to provide excellent service levels to our customers. Your primary goal will be to ensure the efficient execution of day-to-day operations, including the order to invoice cycle, after sales, and customer inquiries. You will...