Project Coordinator Customer Experience

vor 4 Wochen


Hamburg, Hamburg, Deutschland Hapag-Lloyd AG Vollzeit
Project Coordination and Customer Experience

Hapag-Lloyd AG is seeking a highly motivated and detail-oriented individual to join our team as a Project Coordinator Customer Experience. In this role, you will be responsible for coordinating projects in the area of customer service products, including booking, documentation, customs, import, and invoice. You will also be responsible for updating and consolidating internal reports in the area of customer service.

Your Responsibilities
  • Coordinate projects in the area of customer service products
  • Update and consolidate internal reports in the area of customer service
  • Support project teams in monitoring project progress and addressing anticipated challenges
  • Contribute to the preparation and provision of decision-critical data and the acquisition of new insights by developing meaningful reports
  • Support the preparation and follow-up of meetings (coordination, data analysis) and be available for ad hoc support
  • Coordinate regular benchmark follow-ups and create comprehensive documentation related to them
Your Qualifications
  • Currently enrolled full-time in a Bachelor's or Master's degree with a focus on Logistics/Shipping/Forwarding, Trade, or Customer/Sales Experience
  • Strong social skills and very good communication skills in English (spoken and written)
  • Diligent and strongly team-oriented, with a proactive approach to work
  • Self-initiative and commitment, as well as a very independent work organization
  • Ideal candidate has already gained initial relevant practical experience, e.g. through internships or working student positions
What We Offer
  • Be part of our Student community and meet other students and exchange ideas during our Student Lunch & Coffee Breaks
  • Choose the working hours that best fit your college schedule
  • Work with us directly in the heart of Hamburg at the Binnenalster and mobile at home
  • We take care of your physical well-being: in our company restaurant, we offer yummy dishes for small and large appetites
  • Take part in our company sports activities, such as table tennis, dragon boat racing, and yoga
  • Attractive training programs and excellent career opportunities complete your experience
Good to Know
  • You start with us as soon as possible and work approx. 20 hours per week
  • During the semester break, you can increase your hours up to 38 hours
  • You are able to come to our Hamburg office twice a week
  • We are currently planning your assignment for 12 months with the option of an extension and will, of course, also take your course of studies into account


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