Customer Experience Manager
vor 3 Wochen
Hapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a vessel capacity of 2.2 million TEU. The company has around 13,500 employees and 400 offices in 139 countries. Hapag-Lloyd offers a range of services, including liner shipping, terminal and infrastructure management, and logistics.
Job DescriptionWe are seeking a Customer Experience Manager to join our team. The successful candidate will support various projects related to the Hapag-Lloyd 2030 strategy. The role will involve leading or supporting programs within the areas of customer service excellence, digital product adoption, and process improvement. The candidate will work closely with commercial business units, IT teams, and the communication department to create a comprehensive work plan and monitor progress.
Key Responsibilities- Lead or support programs within the areas of customer service excellence, digital product adoption, and process improvement.
- Collaborate with commercial business units, IT teams, and the communication department to create a comprehensive work plan and monitor progress.
- Measure, analyze, and evaluate existing processes to identify areas for improvement.
- Propose improvement opportunities and ensure governance is established for tracking and reporting changes.
- Draft information for management and work closely with the communication department for internal and external communication.
- University degree in economics, business administration, or a similar field.
- Experience with shipping, logistics, supply chain, or forwarding is mandatory.
- Experience in project and program management is required.
- Fluency in spoken and written English is essential, with German being beneficial.
- A competitive remuneration package, including 13 salaries and vacation pay.
- Excellent career development opportunities, supported by a range of training and development courses.
- A minimum of 28 days of vacation, flextime, capital-forming benefits, and a company pension plan.
- A company restaurant and coffee bar, as well as subsidized public transportation.
- A blended work model, with 3 days a week at our headquarters and 2 days a week of mobile work.
- Health and company sports programs, as well as bicycle leasing.
Please use our online tool to apply for this position.
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