Customer Experience Specialist

vor 4 Wochen


Hamburg, Hamburg, Deutschland Maersk Vollzeit

About the Role:

We are seeking a highly skilled Customer Experience Specialist to join our team at Maersk. As a key member of our commercial organization, you will be responsible for managing end-to-end customer experience within the assigned scope in SCM, in compliance with relevant company procedures and agreements with customers.

Key Responsibilities:

  • Manage end-to-end SCM customer portfolio, with a core focus on transportation management and financial operations.
  • Wide range of stakeholder's management across GSC teams, operations and European customer stakeholders.
  • Bring your experience and skillset to streamline the Financial operations process, ensuring consistent handling and improved techniques.
  • Strong economic awareness & can identify root cause analysis and improvements.

Requirements:

  • Customer experience knowledge in logistic sector, financial acumen can be plus.
  • Proactive approach & enjoys working with customers.Strong human relationship skills.
  • Wide stakeholder management, cross regions.
  • Streamline processes, identify areas for improvement.
  • Continuously improvement mindset.
  • Take ownership of the account portfolio.
  • Good communication skills in English. German language can be a plus.

About Maersk:

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.



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