Customer Success Manager

Vor 3 Tagen

Heidelberg, Baden-Württemberg, Deutschland paretos GmbH Vollzeit
About paretos GmbH

paretos GmbH is a leading provider of AI-based decision intelligence solutions, empowering businesses to make informed, data-driven decisions. Our platform enables organizations to evaluate complex data, predict future scenarios, and take optimal actions without requiring prior data science knowledge.

Job Summary

We are seeking an experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for guiding Enterprise customers through onboarding and beyond, ensuring they achieve long-term success with our platform.

Key Responsibilities
  • Onboard new Enterprise customers, providing personalized support and training to ensure they maximize the value of our solution
  • Conduct workshops to understand customers' decision-making processes, business domains, and use cases, identifying opportunities for growth and improvement
  • Analyze customer-provided domain data to ensure accurate results and provide meaningful insights
  • Communicate complex AI-driven results and metrics to customers, often with limited technical expertise
  • Serve as a bridge between customers, our integration team, and product development, ensuring seamless collaboration and issue resolution
  • Nurture long-term customer relationships, understanding their business environments and identifying opportunities for upselling and cross-selling
  • Support our sales team with presales activities, identifying potential customers and developing strategic account plans
  • Act as the internal 'voice of the customer,' collaborating with product development to ensure customer needs are met and product enhancements are prioritized
  • Drive process improvements and automation to enable business growth and scalability
Requirements
  • 5+ years of experience in a similar field, such as Customer Success Management, Account Management, Business Analysis, Project Management, or Data Science Consulting, with a focus on Enterprise/B2B customers
  • Excellent communication, interpersonal, and customer service skills
  • Strong time management, strategic planning, and organizational skills
  • Affinity for data science and technical topics, with the ability to communicate complex ideas to decision-makers
  • Affinity for data and databases, with experience in Snowflake or similar platforms
  • Experience in the supply chain domain or B2B software industry is a plus
  • Basic knowledge of statistics and machine learning concepts is a plus
  • Basic knowledge of data engineering processes is a plus
  • Fluency in German and English, with a strong preference for German-speaking candidates due to the company's focus on the DACH region
What We Offer
  • A remote-first work environment, with opportunities to work from home or our office in Heidelberg
  • A dynamic and motivated team, with a strong focus on collaboration and innovation
  • Regular learning sessions, workshops, and events to support professional growth and development
  • A flexible work schedule, with opportunities for work-life balance
  • A mobility budget to support sustainable transportation options
  • A dog-friendly office environment, with opportunities to bring your furry friend to work

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