Client Success Specialist

vor 4 Wochen

Heidelberg, Baden-Württemberg, Deutschland paretos GmbH Vollzeit

Paretos GmbH stands at the forefront of AI-driven decision intelligence, empowering organizations to make informed, data-centric choices. Our platform enables business users to navigate intricate data landscapes, forecast future outcomes, and take optimal actions through an intuitive no-code interface, eliminating the need for prior data science expertise. As a remote-friendly organization with a diverse team across Europe, we recognize that our ambitious journey is fueled by a talented and varied workforce.

At paretos, we are committed to inclusivity and equal opportunity. Our corporate ethos is rooted in the principles of GUNG HO, emphasizing the synergy of meaningful work, shared goals, and mutual support. We take pride in our passionate, high-performing team members from diverse backgrounds and perspectives, who collectively drive our success. The blend of remote work and regular in-person gatherings fosters a strong team spirit and enriches our culture. We welcome applications from individuals residing in Germany, particularly in the Rhine-Neckar region, or those willing to relocate.

We aim to expand our successful Retention Growth strategy to deliver the benefits of Decision Intelligence to a broader customer base in the DACH region and beyond. As a Customer Success Manager, you will play a pivotal role in this expansion.

Key Responsibilities

As a vital member of our Customer Success team for supply chain clients, you will represent paretos to our clients, guiding them through the onboarding process and beyond. Your role in customer success involves comprehending the challenges faced by Enterprise clients and bridging the gap between our SaaS solution and their specific use cases.

Your responsibilities will include:

  • Facilitating the onboarding of new Enterprise/B2B clients, ensuring they maximize the value of paretos
  • Conducting workshops to gain insights into the client's decision-making and predictive processes, as well as their industry context, to foster long-term success
  • Analyzing domain-specific data provided by clients to ensure we deliver impactful results
  • Translating and clarifying the outcomes and metrics of our predictions and recommendations to clients who may be unfamiliar with AI
  • Acting as a liaison between clients, our integration team, and our product development
  • Building and nurturing long-term client relationships while understanding their business landscape
  • Assisting our sales team with presales activities and identifying opportunities for upselling
  • Serving as the internal voice of the customer, collaborating with product development to ensure client needs are addressed
  • Driving enhancements in internal processes and automation to support business scalability
Qualifications
  • 5+ years of experience in a related role (Customer Success Manager, Account Manager, Business Analyst, Project Manager, Data Science Consultant) with Enterprise/B2B clients
  • Exceptional communication, interpersonal, and customer service abilities
  • Strong time management, strategic planning, and organizational skills
  • Interest in data science and technical subjects - comfortable discussing complex topics with decision-makers
  • Familiarity with data and databases (Snowflake)
  • Experience in supply chain domains is advantageous
  • Background in a B2B software or product company is a plus
  • Basic understanding of statistics and machine learning concepts is beneficial
  • Basic knowledge of data engineering processes is a plus
  • Fluency in German (focus on DACH) and English (as we operate internationally)
Benefits

As a member of the paretos family, you will enjoy various perks:

  • We are a remote-first organization, but you are welcome to work from our office and enjoy a scenic view
  • At the office, you can showcase your barista skills and enjoy great coffee while engaging in conversations with colleagues
  • You will join a highly skilled and motivated team, ready to collaborate and enjoy the journey
  • We host regular professional and enjoyable events, both online and in-person, for the entire team
  • You will receive the necessary office equipment to maximize your potential, as we believe hardware should not limit your capabilities
  • Enhance your continuous learning with regular training sessions and community events
  • Enjoy flexible working hours that suit your schedule
  • Receive a mobility budget to support various transportation options while reducing carbon emissions
  • If you are part of the paretos dog club, you are welcome to bring your pet to the office

We are continuously enhancing our benefits as we grow, ensuring a comfortable and enjoyable work environment for our team members.

We look forward to learning more about you and your ambitions to innovate in the AI and Optimization landscape.

Note: We encourage applications from individuals who may not meet all the requirements but possess a strong desire to learn and grow.

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