Client Success Strategist

vor 4 Wochen

Heidelberg, Baden-Württemberg, Deutschland paretos GmbH Vollzeit

Paretos GmbH stands at the forefront of AI-driven decision intelligence, empowering organizations to make informed, data-centric choices. Our platform enables business users to navigate intricate data landscapes, forecast future outcomes, and take optimal actions through an intuitive no-code interface, all without requiring prior data science expertise. As a remote-friendly organization with a diverse team across Europe, we believe that our ambitious journey is fueled by a talented and varied workforce.

At paretos, we champion inclusivity and equal opportunities for all. Our corporate ethos is rooted in the principles of GUNG HO, emphasizing the value of meaningful work, the empowerment of collective goals, and the importance of mutual support. We take pride in our passionate, high-achieving, and compassionate team members from diverse backgrounds and perspectives. Together, they form the core of our organization and propel us toward new achievements daily. Our blend of remote work and regular in-person gatherings fosters a strong team spirit and enriches our culture. We welcome applications from individuals residing in Germany, particularly from the Rhine-Neckar region, or those open to relocation.

To further enhance our successful Retention Growth strategy and extend the reach of Decision Intelligence to more clients in the DACH region and beyond, we are seeking a Customer Success Manager to play a pivotal role in this expansion.

Key Responsibilities

As a vital member of our Customer Success team focused on supply chain clients, you will represent paretos to our customers, guiding them through the onboarding process and beyond. Customer success at paretos entails comprehending the challenges faced by Enterprise clients and bridging the gap between our SaaS solution and their specific use cases.

In your role as Customer Success Manager, you will:

  • Facilitate the onboarding of new Enterprise/B2B clients, ensuring they maximize their experience with paretos
  • Conduct workshops to gain insights into the client's decision-making and forecasting processes, as well as their industry context, to foster long-term success
  • Analyze and interpret the domain data provided by clients to ensure we deliver impactful results
  • Communicate and clarify the outcomes and metrics of our predictions and recommendations to clients who may not be familiar with AI
  • Act as a liaison between clients, our integration team, and our product
  • Develop and maintain enduring client relationships while understanding their business landscape
  • Assist our sales team with presales initiatives and identify opportunities for upselling
  • Serve as the internal advocate for the customer, collaborating with product development to ensure client needs are addressed
  • Drive the enhancement of internal processes and automation to support business scalability
Qualifications
  • 5+ years of experience in a related role (Customer Success Manager, Account Manager, Business Analyst, Project Manager, Data Science Consultant) with Enterprise/B2B clients
  • Exceptional communication, interpersonal, and customer service abilities
  • Strong time management, strategic planning, and organizational skills
  • Interest in data science and technical subjects - comfortable discussing complex topics with decision-makers
  • Familiarity with data and databases (Snowflake)
  • Experience in the supply chain domain is advantageous
  • Background in a B2B software or product company is a plus
  • Basic understanding of statistics and machine learning concepts is beneficial
  • Basic knowledge of data engineering processes is a plus
  • Fluency in German (focus on DACH) and English (as we operate internationally)
Benefits

As a member of the paretos family, you will enjoy a range of benefits:

  • We embrace a remote-first approach, while also welcoming you to work from our office and enjoy the scenic views
  • At the office, you can showcase your barista skills and enjoy great coffee while connecting with fellow team members
  • You will join a highly skilled and motivated team, ready to collaborate and have fun
  • We regularly host professional and enjoyable events, both online and in-person, for the entire team
  • We provide the necessary office equipment to help you reach your full potential
  • Enhance your continuous learning journey with regular training sessions and community events
  • Enjoy flexible working hours that suit your schedule
  • Receive a mobility budget to support various transportation options while reducing carbon emissions
  • If you are part of the paretos dog club, you are welcome to bring your furry companion to the office

We are committed to expanding our benefits as we grow, ensuring a comfortable and enjoyable work environment for our team members.

We look forward to learning more about you and your ambitions in the AI and Optimization field.

Note: We encourage applications from individuals who may not meet all the requirements but possess a strong desire to learn and grow.

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