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Client Success Specialist
vor 2 Monaten
Paretos stands as the foremost AI-driven decision intelligence platform, empowering organizations to make informed, data-centric choices. Our platform enables business users to navigate intricate data, foresee future outcomes, and take optimal actions through a user-friendly interface, requiring no prior data science expertise. As a remote-friendly organization with team members dispersed across Europe, we are committed to achieving our ambitious goals through a diverse and talented workforce.
At paretos, we embrace inclusivity and equal opportunities for all. Our corporate ethos is anchored in the principles of GUNG HO—we value meaningful work, the empowerment of achieving shared objectives, and the significance of mutual encouragement. We take pride in uniting passionate, high-achieving individuals from various genders, cultures, backgrounds, and perspectives. Together, they embody the essence of our company and propel us to new heights daily. The blend of remote work and regular in-person gatherings is vital for nurturing our team spirit and culture. We welcome applications from candidates residing in Germany, particularly from the Rhine-Neckar-Region, or those willing to relocate.
To further our successful Retention Growth strategy and extend the reach of Decision Intelligence to more clients in the DACH region and beyond, we are seeking a Customer Success Manager to play a pivotal role in this expansion.
Key ResponsibilitiesAs a vital member of our Customer Success team focused on supply chain clients, you will represent paretos to our customers, guiding them through the onboarding process and beyond.
Your responsibilities will include:
- Facilitating the onboarding of new clients, ensuring they maximize their experience with paretos
- Conducting workshops to grasp the client's decision-making and forecasting processes, as well as their industry specifics, to foster long-term success
- Analyzing and interpreting the domain data provided by clients to ensure we deliver impactful results
- Communicating and clarifying results and metrics from our predictions and recommendations to clients who may not be familiar with AI
- Acting as a liaison between clients, our integration team, and our product
- Building and nurturing enduring client relationships while understanding their business landscape
- Assisting our sales team with presales activities and identifying opportunities for upselling
- Serving as the internal advocate for the customer, collaborating with product development to ensure client needs are addressed
- Driving the enhancement of internal processes and automation to facilitate business scaling
- 5+ years of experience in a related field (Customer Success Manager, Account Manager, Business Analyst, Project Manager, Data Science Consultant)
- Exceptional communication, interpersonal, and customer service abilities
- Strong time management, strategic planning, and organizational skills
- Interest in data science and technical subjects—comfortable discussing complex topics with decision-makers
- Familiarity with data and databases (Snowflake)
- Experience in the supply chain domain is advantageous
- Background in a B2B software or product company is preferred
- Basic understanding of statistics and machine learning concepts is a plus
- Basic knowledge of data engineering processes is beneficial
- Fluency in German and English is essential, given our international presence
As a member of the paretos family, you will enjoy various perks:
- We are a remote-first organization, but you are welcome to work from the office and enjoy the scenic views
- At the office, you can hone your barista skills and enjoy great coffee while engaging in conversations with fellow paretoneers
- You will join a highly skilled and motivated team of paretoneers, ready to collaborate and have fun
- We host regular professional and enjoyable events, both online and in-person, for the entire team
- You will receive the necessary office equipment to showcase your full potential, as we believe in providing the right tools
- Enhance your continuous learning journey with regular training sessions and events tailored for the AI community
- Enjoy flexible working hours that suit your schedule
- Benefit from a mobility budget to support various transportation options while reducing carbon emissions
- If you are part of the paretos dog club, you are welcome to bring your pet to the office
We are continuously enhancing our benefits as we grow to foster an environment where our team members feel valued and content.
Are you ready to make an impact in the AI and Optimization landscape with us? We look forward to your application.
Note: We encourage you to apply even if you do not meet all the requirements perfectly. If you possess a strong desire to learn, we are eager to see if you are the right fit for our team.
Paretos is an AI-powered end-to-end decision intelligence platform designed to facilitate effective, data-driven decisions across entire enterprises.
