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Customer Success Manager

vor 2 Monaten


Heidelberg, Baden-Württemberg, Deutschland paretos GmbH Vollzeit
{"h2": "Customer Success Manager Role Overview", "p": "At paretos GmbH, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for guiding Enterprise customers through the onboarding process and ensuring they get the most out of our Decision Intelligence platform. Your expertise in data science and technical topics will enable you to communicate complex concepts to decision-makers, driving long-term success for both our customers and the company.

In this role, you will work closely with our sales team to identify upsell opportunities and collaborate with product development to ensure customer needs are met. Your ability to build and maintain strong relationships with customers will be crucial in driving business growth and expansion.

If you are a motivated and results-driven professional with a passion for data science and customer success, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Onboard new Enterprise customers and provide guidance on how to leverage our Decision Intelligence platform
* Conduct workshops to understand customer decision-making processes and business domains
* Analyze customer data to ensure accurate results and provide meaningful insights
* Communicate complex data science concepts to non-technical stakeholders
* Collaborate with sales and product teams to drive business growth and expansion

**Requirements:**

* 5+ years of experience in a similar field, with a strong background in data science and customer success
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong analytical and problem-solving skills
* Fluency in German and English

**What We Offer:**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive salary and benefits package
* Flexible working hours and remote work options

If you are a motivated and results-driven professional with a passion for data science and customer success, we encourage you to apply for this exciting opportunity.

**How to Apply:**

If you are interested in this role, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

**Note:** We are an equal opportunities employer and welcome applications from diverse candidates.

**Contact Information:**

[insert contact information]

**Company Overview:**

paretos GmbH is a leading AI-powered decision intelligence platform for making effective, data-driven decisions across entire enterprises. We are committed to delivering innovative solutions that drive business growth and expansion.

**Company Culture:**

We are a remote-first company with a strong focus on teamwork and collaboration. Our company culture is guided by the principles of GUNG HO, emphasizing the importance of worthwhile work, achieving common goals, and cheering each other on.

**Benefits:**

* Flexible working hours and remote work options
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Dynamic and supportive work environment

**Why Work with Us:**

* Join a dynamic and innovative company that is shaping the future of decision intelligence
* Work with a talented and diverse team of professionals
* Contribute to delivering innovative solutions that drive business growth and expansion

**Apply Now:**

If you are interested in this role, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

**Note:** We are an equal opportunities employer and welcome applications from diverse candidates.

**Contact Information:**

[insert contact information]