Client Success Specialist

vor 4 Wochen

Heidelberg, Baden-Württemberg, Deutschland paretos GmbH Vollzeit

paretos GmbH stands at the forefront of the AI-driven decision intelligence landscape, empowering organizations to make informed, data-centric choices. Our platform allows business users to navigate intricate data, forecast future outcomes, and implement optimal strategies through an intuitive, no-code interface, eliminating the need for prior data science expertise. As a remote-friendly organization with a diverse team across Europe, we recognize that our ambitious goals can only be achieved through a talented and varied workforce.

At paretos, we are committed to inclusivity and equal opportunity for all. Our corporate ethos is anchored in the principles of GUNG HO—we value meaningful work, the empowerment that comes from achieving shared objectives, and the significance of mutual encouragement. Our passionate, high-performing team, representing a multitude of genders, cultures, backgrounds, and perspectives, is the core of our company, propelling us to new heights every day. The blend of remote work and regular in-person gatherings is vital for fostering our team spirit and culture. We welcome applications from candidates residing in Germany, particularly from the Rhine-Neckar region, or those willing to relocate.

To enhance and expand our successful Retention Growth strategy, we aim to deliver the benefits of Decision Intelligence to a broader customer base in the DACH region and subsequently in other markets. As a Customer Success Manager, you will play a crucial role in this growth journey.

Key Responsibilities

As a vital member of our Customer Success team focused on supply chain clients, you will represent paretos to our customers, guiding them through the onboarding process and beyond.

Your responsibilities will include:

  • Facilitating the onboarding of new clients, ensuring they maximize their use of paretos
  • Conducting workshops to grasp the client's decision-making and forecasting processes, as well as their industry context, which is essential for fostering long-term success
  • Analyzing and interpreting the domain data provided by clients to ensure we deliver relevant outcomes
  • Communicating results and metrics from our predictions and recommendations to clients who may not be familiar with AI
  • Acting as a liaison between clients, our integration team, and our product
  • Building and nurturing long-term client relationships while understanding their business landscape
  • Assisting our sales team with presales initiatives and identifying potential upsell opportunities
  • Serving as the internal advocate for the customer, collaborating with product development to address client needs
  • Driving the enhancement of internal processes and automation to facilitate further business scaling
Qualifications
  • 5+ years of experience in a related field (Customer Success Manager, Account Manager, Business Analyst, Project Manager, Data Science Consultant)
  • Exceptional communication, interpersonal, and customer service abilities
  • Strong time management, strategic planning, and organizational skills
  • Interest in data science and technical subjects—comfortable discussing complex topics with decision-makers
  • Familiarity with data and databases (Snowflake)
  • Experience in the supply chain domain is advantageous
  • Background in a B2B software or product company is a plus
  • Basic understanding of statistics and machine learning concepts is beneficial
  • Basic knowledge of data engineering processes is a plus
  • Fluency in German (as the focus is DACH) and English (as we operate internationally)
Benefits

As a member of the paretos family, you will enjoy a range of benefits:

  • We are a remote-first organization, but you are welcome to work from the office and enjoy a great view
  • At the office, you can showcase your barista skills and enjoy coffee talks with colleagues
  • You will join a highly skilled and motivated team ready to collaborate and have fun
  • We host regular professional and enjoyable events online and in-person with the entire team
  • You will receive the necessary office equipment to perform at your best
  • Enhance your continuous learning journey with regular training sessions and community events
  • Enjoy flexible working hours that suit your schedule
  • Access a mobility budget to support various transportation options while reducing carbon emissions
  • If you are part of the dog club, feel free to bring your pet to the office

We are continually expanding our benefits as we grow to create an environment where our team members feel valued and happy.

We encourage you to consider this opportunity, even if you do not meet all the requirements perfectly. If you possess a strong desire to learn, we are eager to see how you could fit into our team.

We are an AI-powered, end-to-end decision intelligence platform designed to facilitate effective, data-driven decisions across entire organizations.

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