Client Success Specialist

vor 4 Wochen

Heidelberg, Baden-Württemberg, Deutschland paretos GmbH Vollzeit

Paretos GmbH stands at the forefront of AI-driven decision intelligence, empowering organizations to make informed, data-centric choices. Our platform enables business users to navigate intricate data landscapes, forecast future outcomes, and take optimal actions through an intuitive no-code interface, all without requiring prior data science expertise. As a remote-friendly organization with a diverse team across Europe, we are committed to fostering an inclusive environment where varied perspectives drive our success.

At paretos, we embrace diversity and equal opportunity. Our corporate ethos is anchored in the principles of GUNG HO, emphasizing the value of meaningful work, collective achievement, and mutual support. Our passionate and high-performing team, representing a multitude of genders, cultures, and backgrounds, is the heartbeat of our company, propelling us toward new achievements daily. The blend of remote work and regular in-person gatherings is vital for nurturing our team spirit and culture. We welcome applications from candidates residing in Germany, particularly from the Rhine-Neckar region, or those willing to relocate.

To further our successful Retention Growth strategy and extend the reach of Decision Intelligence to more clients in the DACH region and beyond, we are seeking a Customer Success Manager to play a pivotal role in this expansion.

Key Responsibilities

As a vital member of our Customer Success team focused on supply chain clients, you will represent paretos to our customers, guiding them through the onboarding process and beyond.

Your responsibilities will include:

  • Facilitating the onboarding of new clients, ensuring they maximize their use of paretos
  • Conducting workshops to gain insights into the client's decision-making and prediction processes, as well as their industry
  • Analyzing and interpreting the domain data provided by clients to deliver impactful results
  • Communicating and clarifying results and metrics of our predictions and recommendations to clients who may be unfamiliar with AI
  • Acting as a liaison between clients, our integration team, and our product
  • Building and nurturing long-term client relationships while understanding their business landscape
  • Assisting our sales team with presales activities and identifying potential upsell opportunities
  • Serving as the internal voice of the customer, collaborating with product development to ensure client needs are addressed
  • Driving enhancements in internal processes and automation to support business scalability
Qualifications
  • 5+ years of experience in a related role (Customer Success Manager, Account Manager, Business Analyst, Project Manager, Data Science Consultant)
  • Exceptional communication, interpersonal, and customer service abilities
  • Strong time management, strategic planning, and organizational skills
  • Interest in data science and technical subjects with the ability to discuss complex topics with decision-makers
  • Familiarity with data and databases (Snowflake)
  • Experience in supply chain domains is advantageous
  • Experience in a B2B software or product company is a plus
  • Basic understanding of statistics and machine learning concepts is beneficial
  • Basic knowledge of data engineering processes is a plus
  • Fluency in German and English is essential, given our international focus
Benefits

As a member of the paretos family, you will enjoy various perks:

  • Remote-first work environment, with the option to work from our office
  • Opportunity to showcase your barista skills and enjoy coffee breaks with colleagues
  • Collaboration with a skilled and motivated team of professionals
  • Participation in engaging professional and social events, both online and in-person
  • Provision of necessary office equipment to maximize your productivity
  • Opportunities for continuous learning through regular sessions and community events
  • Flexible working hours to accommodate your schedule
  • A mobility budget to support eco-friendly transportation options
  • Pet-friendly office environment for members of the paretos dog club

We are continually enhancing our benefits to cultivate a comfortable and enjoyable workplace for our team members.

If you are eager to make a significant impact in the AI and Optimization landscape, we encourage you to consider this opportunity.

Note: We invite you to apply even if you do not meet all the qualifications perfectly. If you possess a strong desire to learn, we are open to exploring your potential fit within our team.

Paretos is an AI-powered, end-to-end decision intelligence platform designed to facilitate effective, data-driven decision-making across entire organizations.

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