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vor 3 Monaten
Paretos GmbH stands at the forefront of AI-driven decision intelligence, empowering organizations to make informed, data-centric choices. Our platform allows business users to navigate intricate data landscapes, forecast future trends, and implement optimal strategies through an intuitive no-code interface, all without requiring prior expertise in data science. As a remote-friendly organization with a diverse team across Europe, we recognize that our ambitious goals can only be achieved through a collaborative and inclusive workforce.
At paretos, we are committed to fostering an inclusive environment that offers equal opportunities to all. Our corporate ethos is rooted in the principles of GUNG HO, emphasizing the synergy of meaningful work, shared objectives, and mutual support. We take pride in uniting passionate, high-achieving individuals from various backgrounds, cultures, and perspectives, forming the core of our company and propelling us to new heights. Our blend of remote work and regular in-person gatherings is essential for nurturing our team spirit and culture. We welcome applications from candidates residing in Germany, particularly in the Rhine-Neckar-Region, or those willing to relocate.
We aim to enhance and expand our successful Retention Growth strategy, delivering the benefits of Decision Intelligence to a broader customer base in the DACH region and beyond. As a Customer Success Manager, you will play a crucial role in this expansion.
Key ResponsibilitiesAs a vital member of our Customer Success team focused on supply chain clients, you will represent paretos to our customers, guiding them through the onboarding process and beyond.
Your responsibilities will include:
- Facilitating the onboarding of new clients, ensuring they maximize their experience with paretos
- Conducting workshops to gain insights into the customer's decision-making and forecasting processes, as well as their industry
- Analyzing and interpreting the domain data provided by clients to ensure meaningful outcomes
- Communicating results and metrics of our predictions and recommendations to clients who may be unfamiliar with AI
- Acting as a liaison between clients, our integration team, and our product
- Building and nurturing long-term client relationships while understanding their business landscape
- Assisting our sales team with presales activities and identifying opportunities for upselling
- Serving as the internal voice of the customer, collaborating with product development to address client needs
- Driving the enhancement of internal processes and automation to support business scalability
- 5+ years of experience in a related role (Customer Success Manager, Account Manager, Business Analyst, Project Manager, Data Science Consultant)
- Exceptional communication, interpersonal, and customer service abilities
- Strong time management, strategic planning, and organizational skills
- Interest in data science and technical subjects - comfortable discussing complex topics with decision-makers
- Familiarity with data and databases (Snowflake)
- Experience in the supply chain domain is advantageous
- Background in a B2B software or product company is a plus
- Basic understanding of statistics and machine learning concepts is beneficial
- Basic knowledge of data engineering processes is a plus
- Fluency in German and English is essential, given our international focus
As a member of the paretos family, you will enjoy a range of benefits:
- We embrace a remote-first approach, while also welcoming you to work from our office
- At the office, you can hone your barista skills and enjoy quality coffee while connecting with colleagues
- You will join a highly skilled and motivated team, ready to collaborate and innovate
- We host regular professional and enjoyable events, both online and in-person
- You will receive the necessary office equipment to perform at your best
- Enhance your learning journey with ongoing training sessions and community events
- Enjoy flexible working hours that suit your lifestyle
- Access a mobility budget to support sustainable transportation options
- If you are part of our dog-friendly initiative, feel free to bring your pet to the office
We are continually expanding our benefits to create a comfortable and fulfilling work environment for our team members.
Are you ready to make an impact in the AI and Optimization landscape? We look forward to your application.
Note: We encourage you to apply even if you do not meet all the qualifications perfectly. If you possess a strong desire to learn, we are eager to see how you can contribute to our team.
Paretos is an AI-powered, end-to-end decision intelligence platform designed to facilitate effective, data-driven decision-making across entire organizations.
