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Client Success Specialist
vor 2 Monaten
Paretos GmbH stands at the forefront of AI-driven decision intelligence, empowering organizations to make informed, data-centric choices. Our platform allows business users to navigate intricate data landscapes, forecast future outcomes, and implement optimal strategies through an intuitive, no-code interface, all without requiring prior expertise in data science. As a remote-friendly organization with a diverse team spread across Europe, we are committed to fostering an inclusive environment that values diverse perspectives.
At paretos, we champion equal opportunities for all. Our corporate ethos is anchored in the principles of GUNG HO, emphasizing the synergy of meaningful work, collective achievement, and mutual support. We take pride in our team of passionate, high-performing individuals from various backgrounds, which is the driving force behind our success. Our blend of remote work and regular in-person gatherings strengthens our team dynamics and enriches our culture. We welcome applications from candidates residing in Germany, particularly from the Rhine-Neckar region, or those willing to relocate.
To enhance our successful Retention Growth strategy and extend the reach of Decision Intelligence to more clients in the DACH region and beyond, we are seeking a Customer Success Manager to play a pivotal role in this expansion.
Key ResponsibilitiesAs a vital member of our Customer Success team focusing on supply chain clients, you will represent paretos to our customers, guiding them through the onboarding process and beyond. Success in this role entails understanding the challenges faced by Enterprise clients and bridging the gap between our SaaS solutions and their specific use cases.
Your responsibilities will include:
- Facilitating the onboarding of new Enterprise/B2B clients, ensuring they maximize their use of paretos
- Conducting workshops to gain insights into the client's decision-making and predictive processes, as well as their industry context, to foster long-term success
- Analyzing the domain data provided by clients to ensure we deliver impactful results
- Translating and clarifying the outcomes and metrics of our predictions and recommendations to clients who may not be familiar with AI
- Acting as a liaison between clients, our integration team, and our product development
- Building and nurturing enduring client relationships while gaining an understanding of their business landscape
- Assisting our sales team with presales activities and identifying opportunities for upselling
- Serving as the internal voice of the customer, collaborating with product development to ensure client needs are addressed
- Driving enhancements in internal processes and automation to support business scalability
- A minimum of 5 years of experience in a related role (Customer Success Manager, Account Manager, Business Analyst, Project Manager, Data Science Consultant) with a focus on Enterprise/B2B clients
- Exceptional communication, interpersonal, and customer service abilities
- Strong time management, strategic planning, and organizational skills
- A keen interest in data science and technical subjects - comfortable discussing complex topics with decision-makers
- Familiarity with data and databases (Snowflake)
- Experience in the supply chain domain is advantageous
- Prior experience in a B2B software or product company is a plus
- Basic understanding of statistics and machine learning concepts is beneficial
- Basic knowledge of data engineering processes is a plus
- Fluency in German (focusing on the DACH region) and English (as we operate internationally)
As a member of the paretos family, you will enjoy a range of benefits:
- A remote-first work environment, with the option to work from our office
- Access to quality coffee and the opportunity to engage with colleagues in a relaxed setting
- Collaboration with a highly skilled and motivated team
- Participation in professional and enjoyable events, both online and in-person
- Provision of necessary office equipment to help you perform at your best
- Opportunities for continuous learning through regular training sessions and community events
- Flexible working hours to suit your lifestyle
- A mobility budget to support sustainable transportation options
- Pet-friendly office environment for members of the paretos dog club
We are continually enhancing our benefits as we grow, ensuring a comfortable and fulfilling work environment for our team members.
If you are eager to make a significant impact in the AI and Optimization landscape, we encourage you to consider this opportunity.
Note: We invite applications from candidates who may not meet all the criteria but possess a strong desire to learn and grow.
