Account Management Team Lead
vor 4 Wochen
As a Team Lead in Account Management at elopage, you will be responsible for championing the interests of both your team and their customers, while consistently delivering an exceptional customer experience. Your primary responsibilities will involve predicting revenue, uncovering new revenue prospects, handling accounts at risk of churn, and guaranteeing that our clients benefit from optimal interactions with our team throughout their journey with us.
Key Responsibilities:
- Lead, coach, and mentor the account management team to drive their performance, guiding them in managing the accounts to retain & grow the portfolios.
- Be a player-coach: lead your team by example whilst managing your own portfolio.
- Foster our strong service culture with customer obsession that understands the customer at the center of all activities (portfolio retention).
- Trigger and encourage business mindset in the team to focus on the right opportunities in the portfolio (activating customers and expanding portfolio).
- Ensure that we continuously become more efficient and scalable in how we cover our portfolio to always focus on the moments that matter the most.
- Continuous achievement of set team and individual goals (on a weekly, monthly & quarterly basis).
- Development, implementation, and reporting results of your team's account activation, expansion & retention strategies.
- Closed cooperation with the Teamlead Sales to ensure smooth account handovers.
Requirements:
- You speak fluent business-level German to our customers and fluent English, our internal working language.
- Minimum of 3 years of professional experience on a SaaS Account management / customer success team.
- Experience of the full customer lifecycle, from onboarding to retention and expansion.
- Experience in building and developing a CSM/Account Management team.
- Experience with mid-touch and scale account management/customer success approaches.
- Strong analytical understanding and experience with relevant CRM systems such as Salesforce.
- Outstanding communication and teamwork, with colleagues and customers.
Benefits:
- Paid Time Off - 30 vacation days.
- A competitive salary.
- A personal Training & Development budget of € 1,500 per year.
- Responsibility and trust from day 1.
- Individual coaching and further training to support you in your development.
- A free BVG ticket.
- Employee discounts at numerous companies (at the gym or in online stores).
- Pension Program with company match.
- A Culture of equity and Inclusion where you are appreciated for the person you are.
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